Big Data Support Engineer Lead - Vice President

Big Data Support Engineer Lead - Vice President

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The Apps Sup Tech Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Responsibilities:

• Partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implement solutions.
• Provide expertise in area and an advanced level of understanding of the principles of apps support.
• Formulate and define systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documents requirements.
• Partner with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.
• Work closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements
• Consider the implications of the application of technology to the current environment.
• Identify risks, vulnerabilities and security issues; communicate impact; propose risk mitigation options.
• Act as advisor or coach to new or lower level analysts; allocates work.
• Provide in-depth analysis with interpretive thinking to define problems and develop innovative solutions.
• Directly impact the business by influencing strategic functional decisions through advice, counsel or provided services.
• Persuade and influence others through strong and comprehensive communication and diplomacy skills
• Perform other duties and functions as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years experience
• Practical problem solving and strategic thinking skills
• Demonstrated leadership, interpersonal skills and relationship building skills
• Service oriented attitude
• Ability to work in a fast-paced environment
• Experience working or leading requirement gathering efforts for multiple large development projects at one-time
• Proficient using basic technical tools and systems
• Good interpersonal and communication skills

Education:

• Bachelor's/University degree, Master's degree preferred

Preferred Experience:

• Skills: UNIX/Linux · UNIX/Linux/Windows · Advanced Scripting, automation, debugging · OS / Administration Certifications preferred SQL/ORACLE/SYBASE · Advanced Query writing and debugging · Data Analytics and Reporting Abilities · Programming Languages – Desirable SHELL SCRIPTING · Perl scripting · C or C++ familiarization · C#, .Net, Java, HTML5 familiarization Minimum 4-5 years' hands-on experience in above skills
• Competencies · Strong social, positive, can-do attitude to quickly learn and take own initiative to deliver innovative and productive solutions · Ability to communicate well at all levels · Good interpersonal skills · Ability to work under stress and time constraints · Maintains good relationships with colleagues and builds strong professional networks

Hadoop/Big Data Platform Skill Set:

• Working knowledge of various components and technologies under Cloudera distribution like HDFS, Hive, Impala, Spark, YARN, Sentry, Oozie, Kafka.
• Very good knowledge on analyzing the bottlenecks on the cluster - performance tuning, effective resource usage, capacity planning, investigating.
• Perform daily performance monitoring of the cluster - Implement best practices, ensure cluster stability and create/analyze performance metrics.
• Hands-on experience in supporting applications built on Hadoop.

• Experience in Technical Production Support roles preferably within a large scale, global financial services organization.
• Experience as a member of a Production Support group in a high availability / critical environment.
• Experience in providing communications across business and technology partners at varying levels, across a medium to large scale enterprise.
• Lead and participate in the incident response lifecycle, including detection, triage, mitigation, resolution, and post-incident analysis. Drive efforts to reduce Mean Time To Recovery (MTTR).
• Implement and enhance comprehensive monitoring, logging, and alerting solutions to provide deep insights into system health and performance. Define and track Service Level Indicators (SLIs) and Service Level Objectives (SLOs).
• Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information.
• Ensure compliance with SRE best practices.
• Timely and effectively escalate complex or unresolved issues to Level 2 SREs, development teams, or other specialized support groups, providing comprehensive handover information.
• Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and workflow for the area or function.
• Implement and enforce robust change management processes to minimize risks associated with system modifications and deployments.
• Production support experience in specific wealth management application domains is highly desired.
• Working with various interfacing teams across multiple locations and time-zones.
• Work closely with development teams, product managers, and other stakeholders to ensure operational requirements are met throughout the application lifecycle. Communicate technical information clearly to diverse audiences.
• Supporting multiple applications, establishing ITIL standard methodologies, processes, and procedures.
• Executing effective support and process models.
• Ability to Analyse and Correct Data.
• Ensure systems adhere to security best practices, compliance regulations, and internal policies.
• Participate in on-call rotations including weekend coverages to provide 24/7 support for critical systems, system changes and respond to production incidents.
• Experience in Incident, Problem Management: Incident tracking & reporting; Problem tracking & reporting until resolution to ensure reduction of production Incidents.
• Experience in setting up and working with Diagnostics and Analytical tools like HP Diagnostics, ITRS etc. that improves efficiency. Automated Deployment tools like uDeploy etc.
• Experience in change and Release Management: Ensure timely Review and Sign off on all application related changes, Ensure proper deployment within the timeline and post implementation Application Availability.
• Leading the COB test of in house applications and Vendor Applications involving multiple data centers, partners, locations and time zones.
• Experience in dealing with Vendor Application Teams: Co-ordinate with Vendor Support teams on Vendor Application issues & Version upgrades.
• Ability to drive solutions with effective communication, provide directions to the team during day-to-day production support matters & foresee application risks
• Experience in aspects of production monitoring capabilities to catch & dispatch production issues and liaise with business or technology stakeholders for end-to-end support & recovery
• Influential skills to attain platform stability in partnership with cross functional teams like, infrastructure, platform support and application development to get solutions implemented
• Supervise production team members and evaluate performance, effectiveness, quality of deliverables, TAT, workload, prioritization of work