Banamex - Ops Support Specialist - C04 - Ciudad DE Mexico

Ops Support Specialist

The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research
• Provide team assistance, including serving as subject matter expert, leading special projects, training new hires within work unit, providing daily guidance to lower level employees, and allocation of work, as needed
• Conduct basic analysis and research as well as workflow management
• Support an expansive array of products and services
• Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 1-3 years of relevant experience
• Experience working in a business office or operational environment
• Proficient computer and math skills with a focus on complex databases and spreadsheets
• Demonstrates technical and administrative expertise
• Consistently demonstrates attention to detail
• Demonstrated knowledge of activities, policies, and procedures of a basic work area

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

El puesto vacante es responsable de la ejecución de los procesos operativos y contables que sean realizados de forma oportuna y exacta de acuerdo con las solicitudes recibidas por parte de los Agentes y las Gerencias. Llevar acabo los servicios que forman parte los convenios de servicio con las Gerencias de Producto conforme a los tiempos y calidad comprometidos en ellos

Tener 2 años mínimo de realizar procesos contables

2 años mínimo en procesos bancarios

Conocimiento medio en Excel y Access

Experiencia preferentemente en procesos bancarios

Analisis de información

Preferentemente ingles: reading intermedium

Llevar a cabo los servicios que forman parte los convenios de servicio con las Gerencias de Producto conforme a los tiempos y calidad comprometidos en ellos

Coordinar a equipos operativos, tecnológicos y administrativos

Excelentes habilidades para trabajo en equipo y supervisión de equipos de trabajo multidisciplinarios

Habilidades para transmitir conocimientos específicos de forma práctica y estructurada

Excelentes habilidades interpersonales de relacionamiento con personal de todos los niveles de una organización.

Excelentes habilidades de comunicación oral y escrita para la creación y presentación de documentos de trabajo y entregables.

Atención de problemas de manera inmediata (sentido de urgencia)

Capacidad de análisis

Trabajo bajo presión

Orientación a cumplimiento de objetivos

Avenida Revolución 1267 piso 7, Col. Los Alpes, Delegación Álvaro Obregón, CDMX

Trabajo de Lunes a viernes con horario de 9:00 am a 6:00 pm con 1 horas de comida.

Descanso Sábados y Domingos