Associate Operations Support Analyst
Citigroup
Associate Operations Support Analyst
Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.
Job Overview
The Assoc Operations Support Analyst is responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Assoc Ops Sup Analyst serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes. Responsibilities include:
- Run and analyze reports such as monthly drill reports to create a master drill schedule
- Research and interpret standard information and identify inconsistencies in data or results
- Assist in training team members on drill processes as well as provide testing assistance for production validation
- Prepare basic presentations for management and audit
- Support trouble ticket resolution
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications include:
- 1-2 years of relevant experience preferred
- Knowledge of Basic Banking and Services
- Proficient in Microsoft Office
- Proven problem-solving and negotiation skills
- Consistently demonstrates clear and concise written and verbal communication
Education requirements include:
- Bachelor's degree/University degree or equivalent experience
Other job-related duties may be assigned as required.