Application Support Analyst - Backend And Data Applications

Application Support Analyst - Backend and Data Applications

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Key Responsibilities

• Provide hands-on support for backend and data applications deployed on Unix-like operating systems.
• Diagnose and resolve technical issues, ensuring minimal downtime and impact on business operations.
• Develop and maintain scripts to automate routine tasks, enhance system monitoring, and facilitate efficient incident resolution.
• Perform deep-dive analysis of application logs and system metrics to identify root causes of problems.
• Execute and interpret complex database queries to assist in troubleshooting, data analysis, and reporting.
• Collaborate with development teams to implement fixes, enhancements, and operational best practices.
• Participate in on-call rotation and incident management processes as required.
• Operating Systems: Proven experience in support or development roles on LINUX
• Scripting: Ability to write and debug basic, or Python scripts for automation and system management.
• Databases: Solid experience in writing and interpreting SQL queries, particularly with Oracle and/or DB2 databases.
• Troubleshooting: Comfortable reading, analyzing, and interpreting various application and system log files for effective problem diagnosis.
• Application Servers: Desired experience supporting or developing Java applications deployed on Websphere and/or Weblogic application servers.
• Monitoring & Scheduling: Basic knowledge and understanding of tools such as Autosys, AppDynamics, Splunk, ITRS, and microservices architectures.

Desired Skills

• Experience with ServiceNow for incident, problem, and change management.
• Familiarity with BIG DATA technologies and concepts.

Education: Bachelor's/University degree or equivalent experience