Analista De Customer Service Trilíngüe (inglés, Portugués, Español) C10

Analista De Customer Service Trilíngüe (Inglés, Portugués, Español) C10

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. Responsibilities include:

• Serving as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
• Ensuring customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
• Conducting necessary analyses to address client needs
• Communicating resolutions to clients
• Developing and maintaining client portfolio through regular calls and face to face interaction, as needed
• Informing clients about problems (system failures, market issues) and providing regular resolution updates
• Appropriately assessing risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications include:

• 0-2 years of relevant experience
• Experience in customer service preferred
• Computer proficiency
• Consistently demonstrate clear and concise written and verbal communication
• Proven investigative and analytical skills
• Demonstrated ability to present concepts and influence change
• Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
• Proven ability to work under limited supervision within a team environment

Education: Bachelor's degree/University degree or equivalent experience

Ingles Fluido, Portugués Fluido o Avanzado, Experiencia en Servicio al Cliente, Trabajo Hibrido en Santa Fe