[job - 24764] Post - sales Manager, Brazil

Post-Sales Manager, Brazil

We are tech transformation specialists, uniting human expertise with AI to create scalable tech solutions.

With over 7,400 CI&Ters around the world, we've built partnerships with more than 1,000 clients during our 30 years of history. Artificial Intelligence is our reality.

We are looking for a Post-Sales Manager to strengthen the adoption of the Flow platform, which leverages Artificial Intelligence to accelerate software development. This person will play a key role in supporting both post-sales and sales teams, ensuring that client expectations are clearly aligned during the sales process and that they experience tangible value and a positive journey when using the product.

Responsibilities

• Manage and evolve the enablement and support program for sales and post-sales teams, ensuring they are well equipped to align client expectations and deliver a consistent, high-value experience.
• Support post-sales teams, providing technical and strategic guidance, as well as problem resolution.
• Develop guidance materials and documentation to support commercial offers.
• Define methods, processes, and standards as a guidance for post-sales teams.
• Provide and direct enablement materials for internal teams.
• Create and monitor success metrics, driving continuous improvement in processes.
• Collaborate with product, sales, support, and development teams to align strategies and client needs.

Technical Requirements

• Advanced English (spoken and written).
• Experience in product management and/or delivery management.
• Knowledge of software development operations.
• Solid understanding of agile methodologies (Scrum, Kanban).
• Experience designing and monitoring success metrics.
• Knowledge of Artificial Intelligence and Prompt Engineering (nice to have).

Soft Skills

• Strong interpersonal skills and influence.
• Flexibility to adapt to different contexts and clients.
• Excellent organizational and communication skills.
• Continuous improvement mindset, constantly seeking process enhancements.
• Fast learning ability, especially in emerging technologies.

Our Benefits

• Health and dental insurance.
• Meal and food allowance.
• Childcare assistance.
• Extended paternity leave.
• Partnership with gyms and health and wellness professionals via Wellhub (Gympass) TotalPass.
• Profit Sharing and Results Participation (PLR).
• Life insurance.
• Continuous learning platform (CI&T University).
• Discount club.
• Free online platform dedicated to physical, mental, and overall well-being.
• Pregnancy and responsible parenting course.
• Partnerships with online learning platforms.
• Language learning platform.
• And many more! More details about our benefits here: https://ciandt.com/br/pt-br/carreiras

At CI&T, inclusion starts at the first contact. If you are a person with a disability, it is important to present your assessment during the selection process. This way, we can ensure the support and accommodations that you deserve. If you do not yet have the assessment, don't worry: we can support you in obtaining it.

We have a dedicated Health and Well-being team, inclusion specialists, and affinity groups who will be with you at every stage. Count on us to make this journey side by side.