Supervisor - service Center FSC (second Shift)

Supervisor-Service Center FSC (Second Shift)

Under the direction of the Director of Maintenance or Accountable Manager of the Service Center, The Factory Service Center Second Shift Supervisor is responsible for the daily maintenance operation of the Factory Service Center to ensure aircraft are maintained and verified safe for Return to Service in an effective and efficient manner to maintain the highest level of customer satisfaction.

The shift for this position will be Monday - Thursday, 3:00pm - 1:30am with a 10% 2nd Shift Differential.

Duties and Responsibilities/Essential Functions:

• Must possess a positive attitude, great communication, interpersonal and leadership skills while working in a large-volume maintenance environment with strict Return to Service dates.
• Ensures company vision and organizational goals are communicated and carried out to ensure priorities are aligned with the daily success plan.
• Sets a positive approach to teamwork; coaches and guides technicians, set plans for improvement, increase throughput, overcome obstacles, and achieve on time delivery with high quality to customers.
• Performs logbook research to ensure compliance and conformity is adhered to with strict attention to detail.
• Responsible for conducting performance reviews and evaluations for Technicians and leads.
• Continually strives for process improvement, cost reduction, and labor hour reduction to meet labor allowances.
• Assist Service Advisor to ensure customers and departments are updated daily on status and estimations.
• Train, assist, and supervise Aircraft Maintenance Technicians (AMTs) in proper work procedures and practices to stay within guidelines for overtime and monitor absenteeism or tardiness.
• Ensures aircraft departure with 0% rework or return faults.
• Properly reports weekly metrics in a timely manner.
• Act on behalf of the parts department for issuing and receiving items along with other parts on demand duties to support weekend maintenance activities.

Qualifications:

• Associate degree or equivalent from two-year college or technical school; or seven years' related experience and/or training; or equivalent combination of education and experience. Expert knowledge of Cirrus Design's maintenance manuals and associated manuals preferred.
• 3+ years previous leadership experience required as a supervisor working under a Part 145 Repair Station; formal training strongly preferred.
• Ability to demonstrate sound judgement and effective communication skills (written and verbal).
• Ability to effectively manage stress, including competing work demands and multiple projects at the same time.
• Airframe & Powerplant License required, Inspection Authorization (IA) preferred.
• Knowledge of Internet software and Microsoft Office (Excel, Word, and PowerPoint), EBis preferred but not required.

Competencies:

• Empowers employees to provide excellent customer service.
• Anticipates and balances the needs of multiple stakeholders.
• Creates new and better ways for the organization to be successful.
• Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Provides direction, delegates, and removes obstacles to get work done.
• Plans and prioritizes work to meet commitments aligned with organizational goals.
• Holds self and others accountable to meet commitments.
• Creates a climate where people are motivated to do their best to help the organization achieve its objectives.
• Gains the confidence and trust of others through honesty, integrity, and authenticity.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice. Work beyond 40 hours per week may be required.

Cirrus Aircraft's Mission is to deliver an aviation experience that is the pinnacle of innovation, quality, and safety to our customers. Cirrus Aircraft is the recognized global leader in personal aviation and the maker of the best-selling SR Series piston aircraft and the Vision Jet™, the world's first single engine Personal Jet and recipient of the 2017 Robert J. Collier Trophy. Founded in 1984, the company has redefined performance, comfort and safety in aviation with innovations like the Cirrus Airframe Parachute System® (CAPS®) – the first FAA-certified whole-airframe parachute safety system included as standard equipment on an aircraft.

Cirrus offers a competitive benefits package and is dedicated to the advancement of general aviation. The Cirrus Flying Club offers employees and their family members the unique opportunity to obtain their private pilot's license in the comfort of a Cirrus or rent a Cirrus for an impromptu adventure at a greatly reduced rate. We are committed to investing in the future of our employees and company by offering professional development and career progression opportunities and we engage employees by offering several employee and family events throughout the year, as well as the opportunity to take part in activity clubs and community events.

This opportunity is located in Knoxville, Tennessee. Chosen as the location for our Vision Center Campus, the hub of our customer experience activities, Knoxville is often described as a hidden gem. Surrounded by the Smoky Mountains and home to the rambling Tennessee River, the town offers a plethora of outdoor activities and a vibrant downtown. Very few places feature the opportunity to experience live music, culture, outdoor adventures and acclaimed cuisine in one location. It's no wonder why Knoxville was recently named as a "Top 10 Destination on the Rise" by Trip Advisor.

Cirrus is dedicated to a drug free work environment promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.