Senior Benefits Specialist – GCN HR Services

Senior Benefits Specialist

The Senior Benefits Specialist is a key member of the Global Capabilities Network (GCN) HR Services team, which serves as a subject matter expert on U.S. benefits programs to interpret policies, resolve issues, and support process improvements that ensure compliance and operational excellence.

Key Responsibilities:

• Handle Tier 3 escalations in Service Now, analyze issues, and resolve them quickly. Serve as the contact for the GCN benefits team to address questions and troubleshoot cases efficiently.
• Ensure adherence to benefit policies, regulatory standards, and service-level agreements to promote operational efficiency and precision.
• Routinely analyze ways of working to identify and recommend process improvements, challenge existing methods, and be the champion for the implementation of approved changes.
• Collaborate cross-functionally with internal stakeholders and vendors to resolve issues, mitigate compliance risks, and ensure compliance with service level agreements.
• Manage Workday benefits system updates, including validating requirements, testing, and resolving issues related to changes such as Open Enrollment, data updates, etc. Perform Workday EIB transactions on a regular basis.
• Create and deliver benefits presentations to newly hired employees, ensuring clarity and alignment with policy intent.
• Maintain confidentiality and adhere to all relevant laws and organizational standards, ensuring that all internal documentation and desktop procedures are consistently aligned with these requirements.
• Conduct system audits and detailed reconciliations, including identifying systemic issues and implementing corrective action.
• Perform other related duties as assigned.

Qualifications

• Bachelor's degree in HR, Business, or related field preferred.
• 3-5+ years of experience in US employee benefits administration; CEBS or CBP certification a plus.
• Equivalent combinations of education and experience will be considered.
• Ability to communicate clearly with others, both written and verbal.
• Able to handle multiple priorities efficiently in a fast-paced setting.
• Experience with Workday and ServiceNow preferred.
• Strong commitment to customer service by problem solving with professionalism and care.
• Willingness to work onsite in Tempe, AZ, five days per week.

Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

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