Security Operations Center (SOC) Team Member

Security Operations Center (SOC) Team Member

The Security Operations Center (SOC) Team Member supports 24/7 monitoring and response operations for Circle K stores across multiple divisions. This role is responsible for real-time alarm monitoring, incident response, dispatch coordination, and remote troubleshooting of security systems.

You will play a critical role in protecting store employees, assets, and operations by responding quickly and accurately to security events. This position operates in a fast-paced, high-volume environment and requires strong attention to detail, sound judgment, and the ability to remain calm under pressure while strictly following established procedures.

This role offers hands-on experience with enterprise-level alarm monitoring, video surveillance, and incident management systems, with opportunities for growth and advancement.

Essential Job Functions

• Monitor and respond to security alarms including robbery, burglary, panic, and system trouble signals
• Prioritize alarms based on severity (P1 vs. non-P1) and follow defined response procedures
• Dispatch law enforcement, fire departments, and service vendors as required
• Monitor live and recorded CCTV video using enterprise surveillance systems
• Perform remote troubleshooting for alarm panels, cameras, DVRs/NVRs, and access control systems
• Support store personnel via phone and email with security-related issues
• Document incidents accurately and maintain detailed records in security systems
• Monitor and manage access control systems, including user access and event review
• Maintain and update subscriber, site, and system records
• Follow Standard Operating Procedures (SOPs) and escalation protocols without deviation
• Communicate effectively with internal teams to ensure continuity of operations

Requirements

• Experience in a SOC, alarm monitoring, or related field preferred (strong entry-level candidates will be trained)
• Experience with alarm platforms (Micro Key, SIMs, DICE or similar) preferred
• Familiarity with CCTV systems (3xLogic, Hikvision) and access control systems is a plus
• Strong troubleshooting and problem-solving skills
• Ability to manage multiple tasks in a high-volume environment
• Strong attention to detail and decision-making accuracy
• Ability to strictly follow procedures without deviation
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Must be able to work assigned shifts in a 24/7 environment (nights, weekends, holidays)

What Success Looks Like

• Responds to alarms quickly, accurately, and consistently
• Follows SOPs without shortcuts or deviations
• Maintains composure during critical or high-volume situations
• Communicates clearly and professionally with stores and first responders
• Produces accurate, detailed incident reports
• Contributes to a reliable, high-performing SOC team

Physical Demands

• Ability to sit and monitor systems for extended periods
• Frequent use of computers, phones, and monitoring equipment
• Occasional lifting up to 40 lbs

Additional Notes

• Experience in multi-site retail or high-volume monitoring environments is a strong plus
• This is a fast-paced, high-responsibility role directly impacting store safety and operations
• Job duties may evolve based on operational needs