Salesforce Business Analyst

Salesforce Business Analyst

Circle K is a dynamic and rapidly growing fuel company committed to delivering exceptional service to our clients. We are seeking a highly skilled and motivated Salesforce Service Cloud Specialist to join our global salesforce team. If you are passionate about Salesforce, excel in fast-paced environments, and have a knack for problem-solving, we want you on board!

We offer a work environment full of creativity, independence, solution-oriented colleagues, and a flat corporate culture. It is important that you thrive in this type of environment.

Key Responsibilities

• Oversight of Salesforce Sales and Service Cloud in our North American Salesforce instance.
• Oversee the configuration, customization, and maintenance of Salesforce to meet business needs.
• Collaborate with cross-functional teams to implement and optimize Salesforce features.
• Provide expert-level support to users, troubleshoot issues, and offer timely resolutions.
• Conduct training sessions for end-users and ensure ongoing system adoption.
• Identify opportunities for process improvement and efficiency within the Salesforce environment.
• Work closely with stakeholders to understand business requirements and translate them into Salesforce solutions.
• If experienced, lead and participate in Salesforce-related projects from initiation to completion.
• Coordinate with project teams, ensuring timely delivery and adherence to project timelines.

Personal Skills

• Pro-active, and flexible with a positive can-do attitude in a fast-paced business environment.
• Is eager to learn new things and develop their skills.
• Analytical, structured, and commercially astute.
• Team player, with strong relationship-building, interpersonal, and influencing skills.
• Excellent English oral and written communication skills – other languages is a plus.

Functional Skills

• 3-4 years of experience as a Salesforce Administrator, preferably with a focus on Service Cloud.
• Salesforce Administrator Certification is required; additional certifications are a plus.
• Project Management experience is a strong asset.
• Experience in office365 especially PowerPoint and Excel
• Interest in learning about business processes and systems.
• Ideally previous experience with project roles, but not required.

Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.