Kundeservicemedarbejder Med Særligt Fokus På Komplekse Kundesager Og Erhvervskunder

Customer Service Specialist

Are you passionate about delivering exceptional customer service? Then you might be our next colleague.

At Circle K, we make it a point to ensure a good customer experience. A very important part of this is our customer service. We are currently looking for a colleague to join our advanced team. It is a small team of three people, which is part of customer service, working with the slightly more complex customer cases and with a special focus on our business customers.

In the team, we work closely together to solve the day's tasks, with both incoming and outgoing customer communications. We are solution-oriented and always take responsibility for the tasks that come our way. All together with the customer in focus.

Key responsibilities include:

• Providing good and effective customer service
• Solving administrative tasks, including answering emails or live chats
• Supporting project work
• Handling complaints
• Mainly written customer contact, but also daily telephone customer contact

Professional qualifications:

• You have a passion for delivering the best possible customer experience and thrive with administrative tasks
• The primary professional qualification is communication. You are therefore comfortable formulating yourself in Danish and English – both verbally and in writing
• You are easy to learn new IT systems
• Experience in Excel is an advantage
• It is a plus if you have worked with Salesforce

Who are you?

• You are passionate about finding solutions and helping customers and colleagues
• You can work independently, but you are also a good team player

• You can quickly get an overview, are good at prioritizing your tasks, and take responsibility for ensuring that tasks are solved
• You are energetic, positive, and approach all tasks openly
• You are adaptable and ready to saddle up if the situation requires it

Become part of a team where we take responsibility both for the customer and each other

With us, you will have a job in a dynamic department where customers are always prioritized. We have a real focus on well-being and engagement in everyday life and we look forward to welcoming you so that together we can create the best results.

On the right track, will you join us?

Have we just described you, your qualifications, and personality? Then send your application and CV via the link.

5 Days Together – because we believe in presence and community

At Circle K, we believe that the best energy arises when we are together. We work five days a week from the office, where we combine flexibility with presence and cooperation. You will sit together with 200 skilled colleagues in our newly renovated office in Copenhagen, which houses both a canteen, fitness, and flexible work zones that support concentration, creativity, and good colleagueship. In your new everyday life, you will meet both experienced colleagues who have been with us for many years and colleagues who are at the beginning of their career. We are actually quite proud to be able to maintain an average tenure of 12.5 years, as it reflects our work in educating and developing our employees internally on an ongoing basis. And in a global organization like ours, many interesting career opportunities will also arise along the way, internationally as well as locally – it's just a matter of finding the way forward for you.

Location: Borgmester Christiansens Gade 50, 2450 Copenhagen SV

Working hours: Monday to Friday, 8:00 AM – 4:00 PM

If you have questions that have not been answered, you are welcome to contact Rikke Voigt Lykke at rvan@circlekeurope.com.

The position is a temporary assignment with the possibility of later permanent employment.

Application deadline: We process applications on an ongoing basis.

At Circle K, there is room for everyone, and we always work together as One team! We value diversity and different ways of thinking and working. We therefore encourage everyone to apply for the position – regardless of age, gender, religion, disability, ethnic background, etc. The most important thing for us is how you are as a person, and we therefore encourage you not to put a picture on your application and CV.

As part of the recruitment process, we obtain references from previous employers.

We are also looking for a Student Worker with the same competencies described in this posting, so please write in your application which position has your interest.