Agent Service À La Clientèle Réclamations

Join Our Team!

At Couche-Tard/Circle K, our mission is simple: to make life easier for our customers every day. You may have stopped by for a coffee, to fuel your car, or for a quick bite. Then, you know Couche-Tard/Circle K. We have become a successful global company with more than 16,000 stores in 29 countries, serving nearly 9 million customers each day. In total, more than 150,000 people work in our stores and offices. We offer fast and friendly service and take care of our employees and communities. We look for ways to always put people first. No matter where your journey and ambitions take you, we can help you get there. Are you ready to evolve your career? Let’s grow together!

Agent, Customer Service – Claims (12-Month Contract)

Department: Accounting, Shared Services

Location: Laval, QC

Job Type: Temporary, Full-Time (37.5 hours) – Duration of 12 months

The Role

Reporting to the Manager of Claims, the incumbent acts as the first point of contact for operators and customers regarding all insurance claims. This includes claims following a personal injury, breakage or damage to company/third-party property or automobile fleet claims.

What You Will Do

Here are some ways you will make a difference:

• Act as the resource for operators in the event of a claim following a personal injury, breakage or damage to company/third-party property or automobile fleet claims;
• Coordinate claims files following established protocols (e.g., billing and/or reimbursement);
• Follow up with operations, clients, and insurer and/or claims expert;
• Handle phone complaints related to customer service claims;
• Compile documents necessary for the production of various statistical reports;
• Answer calls and emails;
• Provide administrative support for the Insurance and Claims department;
• Intervene and negotiate with different stakeholders.

What You Will Need

We want you to join our team! Here’s what we’re looking for:

Education:

• DEC in secretarial or administration;

Experience:

• Minimum one year of relevant customer service (telephone) experience;
• Experience in administrative support (asset);
• Experience in the insurance sector and in the management of claims files will be considered an asset.

Knowledge and Skills:

• Excellent proficiency in Microsoft Office;
• Attention to detail, organizational skills, and the ability to manage priorities;
• Diplomacy, autonomy;

• Strong aptitude for customer service and negotiation.

Language Skills:

• Bilingualism required (advanced French and English) both orally and in writing, as the person will be regularly required to work and communicate in English while performing the tasks below. Specifically, the role requires collaboration with global teams.

Why Work With Us

At Couche-Tard/Circle K, we believe that our team members are the heart and soul of our company. By joining us, you not only get a job—you become a member of a dynamic community where your talents are valued, your growth is encouraged, and your contributions make a real difference. Here’s why you’ll love working with us:

Benefits:

• Group Insurance Plan: Stay healthy and happy! Our plan offers you the opportunity to choose the coverage that best suits your needs and add optional coverages (health and dental care, long-term disability, life insurance, health spending account).
• Retirement Plan: Plan your future and retire with peace of mind thanks to our retirement plan that helps you build a secure financial future.
• Stock Purchase Plan: Invest in your future and share in our success with our employee stock purchase plan, allowing you to become a shareholder of Couche-Tard/Circle K.
• Paid Time Off: Recharge with paid time off, including vacation, sick days, and personal days to help you maintain a healthy work-life balance.

Other Benefits:

• Employee Discounts: Enjoy exclusive discounts on our products and services, allowing you to fuel up and stock up on your favorite treats.
• Training and Development: Develop your skills and advance your career through continuous training and development opportunities, including workshops, seminars, and online courses.
• Recognition and Rewards: We celebrate our team’s achievements and milestones with a range of recognition, reward, and incentive programs to show our appreciation for your hard work and dedication.
• Mentorship Program: Advance your career with our mentorship program, where seasoned professionals offer guidance, support, and valuable insights to help you reach your full potential.
• Scholarship Program: Invest in your education and future success through our scholarship program, accessible not only to our employees but also to their children. We are committed to supporting your learning journey and empowering you to achieve your academic and professional goals.

Interested? You’re just a few clicks away from joining an exceptional company! Visit our careers page at

https://carrieres.couche-tard.com

At Couche-Tard/Circle K, we are committed to fostering an inclusive and diverse workplace where everyone is treated with respect and dignity. We welcome people of all backgrounds to join our team and bring their unique perspectives and talents.

We thank all applicants for their interest in this position. Please note that only selected candidates will be contacted for further recruitment process.