Senior Hospitality Manager (travel Manager & Guest Support) (contract)

Senior Hospitality Manager (Travel Manager & Guest Support) (Contract)

Responsible for planning, budgeting, scheduling, and managing all guest and staff travel logistics.

Our headquarters are in Stamford, CT, but the location of this position can be flexible with priority given to candidates open to hybrid work (3 days week in office) in one of our office locations - Stamford, CT, New York, NY, Charlotte, NC, Atlanta, GA, Chicago, IL, and Miami, FL. We will also consider a remote-based working arrangement for qualified candidates with East Coast working hours as a prerequisite.

Contract Dates: January to July 2026

Contract Type: W-2 Employment

Octagon is looking for an experienced Travel Manager to join a dynamic team, working with a global client with sponsorships of FIFA World Cup. This role is a unique opportunity to join our team.

The candidate must have relevant experience in the planning and delivery of inter-city travel management areas for a hospitality program. On behalf of our client, you'll be responsible for planning, budgeting, scheduling and managing all guest and staff travel logistics leading up to and during the event.

Key Responsibilities Overall:

• Supporting the Account Lead in the management, administration and delivery of program travel for guests and staff.
• Providing financial account support with client budget, contracts, invoicing, tracking, PO creation, and supplier payments.
• Collaboration across multiple departments including market communications and accommodation.
• Regularly monitor supplier's performance to ensure they meet agreed-upon service levels, including timelines, quality and guest satisfaction
• Work with suppliers to resolve issues promptly, maintaining a high standard of guest experience.
• Foster a positive working relationship with the vendor and team members, ensuring open lines of communication and collaborative problem-solving.
• Manage a team – if required - and foster a positive atmosphere under pressure

Recognized as one of the "Best Places to Work in Sports" , Octagon is the global sports, entertainment, and experiential marketing arm of the Interpublic Group.

We take pride in being Playmakers – finding insightful, bold ways to create play in our work, our lives, and in the world. We believe in the power of play to create big ideas and unlock potential for our clients and talent.

We can put ourselves in the shoes of fans because we ARE fans – of sports, entertainment, and culture at large. This expertise allows us to continually evolve the fan experience across sports and entertainment alongside some of the biggest brands and talent in the world.

The world needs play more than ever. Are you a Playmaker?

Has experience in travel logistics

Enjoys solving problems and finding creative solutions to difficult challenges

A focused and performance driven individual, who can think on their feet, use initiative and be comfortable working in a global environment, under pressure, and to tight deadlines but within a team environment

Patient, level-headed and cool under pressure

Has exceptional attention to detail, time management and organizational skills

Has a flexible, 'can-do' attitude and can work some weekends

Comfortable with a moderate amount of travel that will be required before the event, including nights and weekends when onsite

Enjoys working and being part of a big team

This position pays an annualized rate of $82,000, and is not overtime-eligible

Octagon is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, protected veteran status, or any other basis prohibited by law.