Service Manager
Cintas
Service Manager
Cintas is seeking a service manager to directly manage our customer facing service team. Responsibilities include hiring and performance management; managing the overall performance of a team; providing leadership by fostering a safe working environment; successful resolution of customer related issues; training a team on effective sales techniques; performing goodwill of customers at the customer site while maintaining a high level of customer satisfaction; achieving sales, profit, inventory and payroll goals; managing a budget and dealing with operational issues that affect service. Hands-on support of direct reports includes accompanying our service representatives or visiting customers alone when necessary, to assist in the pick-up and delivery of products or services; driving a company-owned vehicle to and from customer locations; lifting, carrying and walking Cintas products in and out of customer accounts while maintaining world-class service and goodwill to customers; performing managerial duties.
Skills/Qualifications
Required:
- The ability to meet the physical requirements of the position
- High school diploma/GED; bachelor's degree preferred
Qualified candidates must meet all requirements outlined by the department of transportation (DOT) or provincial requirements for driving a regulated vehicle weighing more than 10,000 lbs. In order to comply with DOT requirements, qualified candidates must, prior to their first day of employment:
- Have an active driver's license
- Be at least 21 years of age
- Obtain a DOT medical certification
- Provide documentation regarding their previous employment
Preferred:
- Management experience
- Experience in industrial sales or customer service
Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost. Additionally, our employee-partners enjoy: competitive pay, 401(k) with company match/profit sharing/employee stock ownership plan (ESOP), disability, life and ad&d insurance, 100% company paid, paid time off and holidays, skills development, training and career advancement opportunities.