Customer Support Specialist

Customer Support Specialist

Location: Chicago, IL, US, 60638 Requisition Number: 221855

Cintas is seeking a Customer Service Support Specialist to identify and drive the execution of customer requirements and critical projects while supporting the sales and account management teams. The Customer Support Specialist promotes customer satisfaction, profit/sales growth and retention, compliance and process efficiencies.

Key Responsibilities Include:

• Thorough data analysis and auditing with conclusions that contribute to decisions.
• Internal and external communication that ensures accountability, execution and customer satisfaction.
• Critical project/process management and improvement involving multiple resources.
• Maintain accuracy and thoroughness of critical materials, including but not limited to internal account requirements reference documents, order forms, program products and modifications, client websites and electronic account files.
• Recommend and oversee system account settings and pricing integrity.
• Coordinate with and hold accountable departments and customers to ensure all account requirements are thoroughly understood and properly executed.
• Partner with Customer Relationship Manager in implementing program changes.
• Identify and develop solutions that drive customer satisfaction.

Skills/Qualifications Required:

• High School Diploma/GED
• Minimum two years of customer service experience in a professional environment.
• Proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook) and intranet/internet
• Ability to travel up to 10%
• Valid driver's license

Benefits

Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost. Additionally, our employee-partners enjoy:

• Competitive Pay
• 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
• Disability, Life and AD&D Insurance, 100% Company Paid
• Paid Time Off and Holidays
• Skills Development, Training and Career Advancement Opportunities

Compensation

A reasonable estimate of base salary for this role ranges between $21.18 - $26.68/Hour. The range takes into account factors that are considered in making compensation decisions including, but not limited to, skill sets, experience and training, and other business and organization needs.

Company Information

Cintas Corporation helps more than one million businesses of all types and sizes get Ready™ to open their doors with confidence every day by providing products and services that help keep their customers' facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor's 500 Index and Nasdaq-100 Index. Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.

Job Category: Office Administration

Organization: Design Collective

Employee Status: Regular

Schedule: Full Time

Shift: 1st Shift