Help Desk Support Specialist - (ihdss081525.1)

Help Desk Support Specialist

Cimarron is seeking Help Desk Support Specialists to support the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract. We are seeking four employees to work at the Redstone Arsenal in Huntsville, AL, and one employee to work in Dahlgren, VA.

Key Duties:

• Analyze data to identify and implement technical resolutions.
• Provide remote troubleshooting for break/fix issues.
• Escalate and communicate status updates to MDA customers.
• Support enterprise projects that impact Service Desk workflows.
• Complete daily operational tasks.
• Document all work in the Remedy ticketing system.
• Use the knowledge database to assist in resolving customer issues.

Required Skills, Experience, and Education:

• Due to facility security requirements, only U.S. citizens are eligible for consideration at this time.
• This position requires access to federal facilities. Candidates must possess a valid, unexpired Real ID-compliant driver's license or state-issued identification card at the time of hire. If you are unsure whether your ID is Real ID-compliant, please check for the star symbol in the upper portion of your driver's license or state ID.
• Ability to complete a pre-employment background check and drug screening, which will include but is not limited to testing for marijuana use.
• Ability to obtain a Secret Clearance in a reasonable amount of time.
• Ability to obtain a DoD 8570 IAT Level II Certification (ex., Security+) within 90 days of start.
• Four or more years of general, full-time work experience.
• Six or more months of IT experience.
• Experience working in IT customer service.

Business Profile:

Cimarron is a global solutions company with a strategic partnering approach to satisfying customer-driven requirements. We ensure customer success with a modern approach and experienced leadership. Driven by an entrepreneurial spirit, Cimarron is fueled by highly skilled employees, developing new innovative technologies, and delivering superior products and services. We believe in recognizing employees' worth by offering competitive salaries and benefits, including health, dental, and vision insurance, 401(k) contributions, educational reimbursement, and much more. From company communication through Company-wide information meetings led by our President and CEO, to an Awards program designed to recognize our amazing employees and their accomplishments, you will not only feel like you are a part of a team, you will be a valued member of the Cimarron family. Cimarron is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law.