Software Engineering Advisor

Software Engineering Advisor

Evernorth℠ exists to elevate health for all, because we believe health is the starting point for human potential and progress. As champions for affordable, predictable and simple health care, we solve the problems others don't, won't or can't.

Our innovation hub in India will allow us to work with the right talent, expand our global footprint, improve our competitive stance, and better deliver on our promises to stakeholders. We are passionate about making healthcare better by delivering world-class solutions that make a real difference.

We are always looking upward. And that starts with finding the right talent to help us get there.

Position Overview

The job profile for this position is Software Engineering Advisor, which is a Band 4 Contributor Career Track Role.

Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position, you see is right for you, we encourage you to apply!

We are seeking a skilled Software Engineering Advisor with expertise in Teradata, batch processing, SQL Server and Unix Scripting, and COBOL. The ideal candidate will be responsible for monitoring, troubleshooting, and maintaining production systems, ensuring high availability and performance of critical applications.

Responsibilities

• Monitor and support production systems to ensure high availability and reliability.
• Troubleshoot and resolve issues related to Teradata database queries, batch jobs, and application performance.
• Execute and monitor batch processes, ensuring timely completion of critical jobs.
• Analyse and resolve failures in SQL Server processes.
• Collaborate with development teams to identify and fix production issues.
• Perform root cause analysis (RCA) for recurring issues and implement preventive measures.
• Create and maintain documentation for production support processes and incident resolution.
• Provide on-call support for critical production systems as part of a rotation schedule.
• Communicate effectively with stakeholders regarding system status, incidents, and resolutions.

Qualifications

Required Skills:

• 10+ years of hands-on experience in Unix, COBOL, Teradata, Oracle and Python, SQL
• Strong understanding of SQL, with the ability to write complex queries.
• Proven experience in a Production Support or similar role.
• Strong knowledge of Teradata and relational databases.
• Experience with batch processing and scheduling tools (e.g., Cron).
• Proficiency in SQL Server, including writing and debugging complex SQL queries.
• Strong problem-solving skills and attention to detail.
• Excellent communication and teamwork skills.
• Ability to work under pressure and manage multiple priorities effectively.

Preferred Skills:

• Experience with monitoring tools like Splunk, or Dynatrace.
• Experience in Java, Spring Boot
• Knowledge of scripting languages (e.g., Python, Shell scripting) for automation.
• Experience with cloud platforms (e.g., AWS, Azure).

Required Experience & Education:

• 10+ years of experience in production support or a related field.
• High School diploma or equivalent required.
• College degree in Computer Science, Information Technology, or a related field preferred, but not required.

Location & Hours of Work: Hyderabad HIH, Sattva Knowledge City, Shift General Shift (11:30 AM - 8:30 PM IST / 1:00 AM - 10:00 AM EST / 2:00 AM - 11:00 AM EDT), Hybrid 3 days Work from Office

About Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.