Pharmacy Operations Lead Rep. - DME - Accredo - Onsite

Job Title

This role is site dependent in the Warrendale, PA location, leading the Durable Medical Equipment department within the overall Warrendale Fulfillment operation.

The Lead Representative will report to the Operations Supervisor for Inventory and Durable Medical Equipment.

Duties and Responsibilities

• Oversee a team of representatives acting in supporting the overall fulfillment operation at the Warrendale hub.
• Promote a positive team environment and team cohesiveness.
• Lead by example promoting a culture of a single Fulfillment department to which the DME team belongs to and supports.
• Ensure team commitments and responsibilities are met including but not limited to: JCAHO compliance, infusion device inventories, network demand for infusion devices, and direct patient deliverables.
• Ensure best practices are followed and shared.
• Assist in process improvements and development of programs to enhance and optimize internal/external customer service.
• Assist in monitoring and tracking team member productivity via scorecards and other record keeping.
• Develop and coach team members with productivity, accuracy, and efficiency.

Requirements

• High School Diploma or equivalent.
• Minimum 2 yrs experience in pharmacy fulfillment operations.
• Demonstrated leadership skills and ability to develop team members.
• Demonstrated knowledge of specialty pharmacy operations.
• Demonstrated ability to work collaboratively with other individuals/departments to resolve complex issues with innovative and effective solutions.
• Independent decision maker with ability to handle dynamic working environments.
• Demonstrated ability to handle difficult situations in a professional manner.

Why Choose Us?

• Comprehensive Health Coverage from Day One (including medical, dental, vision).
• Competitive Holiday, Paid Time Off (PTO), and Overtime Compensation.
• Robust 401K Plan with Company Match.
• Vibrant and Inclusive Culture: Embrace our engaging and welcoming workplace environment, where authenticity is celebrated.

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.