Infrastructure Engineering Advisor - HIH - Evernorth

Enterprise Observability Systems Engineer

Evernorth exists to elevate health for all, because we believe health is the starting point for human potential and progress. As champions for affordable, predictable and simple health care, we solve the problems others don't, won't or can't.

Our innovation hub in India will allow us to work with the right talent, expand our global footprint, improve our competitive stance, and better deliver on our promises to stakeholders. We are passionate about making healthcare better by delivering world-class solutions that make a real difference.

We are always looking upward. And that starts with finding the right talent to help us get there.

The Enterprise Observability Systems Engineer will support, administer and operate enterprise observability solutions. Cigna is a multinational company and a leading global health services provider, dedicated to helping people improve their health, wellbeing and sense of security.

Primary Responsibilities

• Support observability products and solutions, to include implementation, migrations, documentation and decommissioning
• Conduct periodic reviews and rationalize installed products
• Optimize and automate solutions to increase performance, availability and reduce cost
• Integrate infrastructure components into existing monitoring products
• Provide escalation support to engineering, operations and other staff

Qualifications Required

• Minimum of 3 years of experience managing enterprise monitoring systems such as Spectrum, Network Node Manager, NetCool, TruSight, SolarWinds or Moogsoft
• Minimum of 3 years supporting commercial and open-source products on Linux and Windows Experience with Linux systems administration required Experience with Windows required
• In-depth knowledge using SNMP, MIBs and OIDs to collect observability data from infrastructure components
• Experience desired with scripting and programming with Perl, Python or Powershell to leverage APIs
• Experience desired with Postgres, MySQL, MS-SQL, Oracle or another similar DBMS
• Basic knowledge of Wide and Local Area Networks
• Basic knowledge of network protocols and applications including SYSLOG, RADIUS, DNS, DHCP, IPSec, NAT, ACLs
• Experience in customer service and/or operations
• Strong troubleshooting, documentation and communication abilities
• Experience working on Agile SCRUM & KANBAN teams

Education Required

Four-year university degree or college diploma in a technical field such as Electrical Engineering, Computer Science or Information Systems required Or equivalent work experience.

Hybrid, 1PM - 10PM

Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.