Dedicated Client Service Partner - Miami - dade County Public Schools - Onsite - Cigna Healthcare

Dedicated Client Service Partner Onsite

Is service your passion? Do you enjoy problem solving and helping others achieve the best outcome? We are looking for a dedicated onsite specialist to provide exemplary customer and client service of our Cigna products, benefits, and claim processes. As the Dedicated Client Service Partner - Onsite, you can take your career to the next level and have regular opportunities to present your big ideas. Want to make a difference?

How you'll make a difference:

As the Dedicated Client Service Partner - Onsite, you're an extension of the Cigna Account Management team. You have a critical role applying your relationship management skills to develop a partnership with a key client as our onsite liaison, and bringing key insights and program delivery opportunities to the Account Management Team's strategy discussions to ensure we continue to provide solutions that exceed service expectations to access care.

Responsibilities:

• Responsible for responding to customer inquiries, solving problems, and ensuring client satisfaction with products and service.
• Coordinates with Client Service Executive(CSE) and/or Client Manager to ensure needs are met and potential problems are averted.
• Conducts on-site presentations for new hire, active and retiree open enrollment, benefits fair to existing and prospective customers to educate and inform of plan offerings.
• Engage and provide employee communication/health/wellness strategies to customers regarding their purchased product and services.
• Handle, refer, or delegate complex question, issues, and problems to appropriate Cigna resources.
• Refer client service issues, administrative functions, eligibility/claim issues, billing questions and installation matters to appropriate service organization representatives.
• Partner with Client Manager and Client Service Executive to proactively educate and provide recommendations to customers regarding procedural, legislative and other changes affecting them.
• Maintain knowledge and expertise in all products, programs, services and enrollment activity. Effectively articulates and demonstrates CIGNA's capabilities and tools in the marketplace.

Qualifications:

• High School Diploma or GED required.
• 3+ years proficient knowledge in health care, managed care business and knowledge of administrative operations highly preferred.
• Professional Insurance Industry experience is required.
• Successful track record and/or possesses clear aptitude as a leader.
• Ability to manage through systems and influence direct and matrix partners to deliver.
• Exceptional relationship-building skills.
• Strong presentation skills.
• Demonstrated planning/organizational skills; ability to plan for both the long and short term; ability to work on many issues at once and to prioritize work.
• Demonstrated ability to develop strong working relationships with matrix partners in the organization; ability to leverage matrix resources to drive deliverables.
• Previous account management and/or onsite service rep experience highly preferred.
• Bilingual in Spanish, Asian or Creole (verbal and written) not required but would be a plus.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.