Dedicated Client Service Partner - Orlando, Florida - Hybrid - Cigna Healthcare

Dedicated Client Service Partner

Is service your passion? Do you enjoy problem solving and helping others achieve the best outcome? We are looking for a dedicated onsite specialist to provide exemplary customer and client service of our Cigna products, benefits, and claim processes. As the Dedicated Client Service Partner - you can take your career to the next level and have regular opportunities to present your big ideas. Want to make a difference?

As the Dedicated Client Service Partner - you're an extension of the Cigna Account Management team. You have a critical role applying your relationship management skills to develop a partnership with a key client as our liaison and bringing key insights and program delivery opportunities to the Account Management Team's strategy discussions to ensure we continue to provide solutions that exceed service expectations to access care.

Candidate must be able to attend any in person events, meetings, and work a hybrid schedule (2 days at home, 3 days in the office).

Here's more of what you'll do:

• Deliver hands-on, dedicated, personalized support to the Client, their employees, and the HR Team
• Respond to, own and assist with escalated, complex issues and inquiries from the Client's benefits delivery team and/or the employees. Including but not limited to complex claims, authorizations, denials, appeals, incentive issues, etc.
• You will provide education and guidance around plan offerings, benefit optimization, steerage, as well as tool and resource navigation. This may include lunch and learn sessions, presentations, or general communication development in alignment with client's programs and services (mycigna.com, incentives, discount programs, health savings account, etc.) offered
• Manage new hire onboarding and open enrollment/health fair support
• Assist with wellness activities

Qualifications:

• High School Diploma or GED required, advanced degree preferred
• 3+ years of experience in the Healthcare Industry, Pharmacy, or PBM highly preferred
• Client facing experience highly preferred
• Ability to manage multiple priorities and deadlines independently and pro-actively
• Ability to negotiate, manage expectations and creatively problem-solve effective client solutions
• Ability to pivot seamlessly from customer interaction to client level updates, communication, and coordination
• Excellent presentation skills
• Previous success in delivering Customer and Client communications highly preferred
• Bilingual preferred but not required
• Willingness to work a flexible schedule as needed to accommodate business requirements
• Candidate must meet travel requirements for this role

The Client, a public school district, will conduct its own background check in addition to the background check performed by Cigna.