Dedicated Client Service Partner - Bath, Maine - Onsite - Cigna Healthcare

Dedicated Client Service Partner

Is service your passion? Do you enjoy problem solving and helping others achieve the best outcome? We are looking for a dedicated onsite specialist to provide exemplary customer and client service of our Cigna products, benefits, and claim processes. As the Dedicated Client Service Partner - you can take your career to the next level and have regular opportunities to present your big ideas. Want to make a difference?

As the Dedicated Client Service Partner - you're an extension of the Cigna Account Management team. You have a critical role applying your relationship management skills to develop a partnership with a key client as our liaison and bringing key insights and program delivery opportunities to the Account Management Team's strategy discussions to ensure we continue to provide solutions that exceed service expectations to access care.

Incumbent will support Cigna's client on-site (in Bath, Maine) five days per week. Additionally, there will be occasions during which the incumbent will need to support the client outside of standard business hours, for event-specific activities.

Here's more of what you'll do:

• Deliver hands-on, dedicated, personalized support to the Client, their employees, and the HR Team
• Respond to, own and assist with escalated, complex issues and inquiries from the Client's benefits delivery team and/or the employees. Including but not limited to complex claims, authorizations, denials, appeals, incentive issues, etc.
• You will provide education and guidance around plan offerings, benefit optimization, steerage, as well as tool and resource navigation. This may include lunch and learn sessions, presentations, or general communication development in alignment with client's programs and services (mycigna.com, incentives, discount programs, health savings account, etc.) offered
• Manage new hire onboarding and open enrollment/health fair support
• Assist with onsite client wellness activities

Qualifications:

• High School Diploma or GED required, advanced degree helpful.
• 3+ years work experience in account management/account services/sales, or other areas requiring significant customer interaction and ability to effectively problem-solve issues to resolution.
• Previous account management and/or onsite service support experience highly preferred.
• Client facing experience preferred.
• Ability to manage multiple priorities and deadlines independently and pro-actively.
• Demonstrated strength and ability to interface with and influence key decision makers/clients through use of negotiation skills, dealing with ambiguity and conflict management.
• Ability to negotiate, manage expectations and creatively problem-solve effective client solutions.
• Ability to pivot seamlessly from customer interaction to client level updates, communication, and coordination.
• Ability to quickly understand the customer's needs and expectations.
• Excellent presentation skills. Previous success in delivering Customer and Client communications.
• Willingness to work a flexible schedule as needed to accommodate business requirements.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.