Customer Service Representative - Work From Home - Accredo - Remote Eligible

Customer Service Call Center Representative

Are you passionate about helping others and ready to thrive in a fast-paced, structured virtual environment? Join our team in the Accredo Specialty Pharmacy Advanced Therapies Department, where we support patients with complex and critical health conditions. As a Customer Service Call Center Representative, you'll play a vital role in assisting patients with their specialty pharmacy needs — ensuring access to life-impacting therapies while providing support with professionalism and empathy.

This is not a typical customer service role — our work directly impacts patients' health and quality of life. We are seeking individuals who are compassionate, detail-oriented, and committed to making a difference.

Key Responsibilities

• Answer outbound and inbound calls in a high-volume call center with professionalism, accuracy, and empathy.
• Follow structured workflows and adhere to scheduled call-taking expectations throughout your shift.
• De-escalate patient concerns by providing empathetic solutions within established procedures.
• Accurately document all interactions in real time while maintaining patient confidentiality and HIPAA compliance.
• Attend and actively participate in a paid virtual training program.
• Meet monthly performance goals and engage in continuous learning and feedback.

Role Expectations

• Remain focused and engaged while handling back-to-back calls for the duration of your shift.
• Understand the sensitive and serious nature of specialty pharmacy work — this is not a casual customer service position.
• Bring empathy, accuracy, and responsibility to every interaction.
• Maintain a distraction-free home workspace.
• Ensure wired internet connectivity by plugging an Ethernet cord directly from your modem into the company-provided computer (Wi-Fi, mobile, or hotspot connections are not acceptable).

Qualifications

• High School Diploma or equivalent required.
• No experience required, but previous experience in a healthcare customer service call center strongly preferred.
• Ability to excel in a high-volume, structured environment.
• Strong problem-solving and real-time decision-making skills.
• Excellent communication skills, both written and verbal.
• Proficiency with Microsoft Office and the ability to navigate multiple systems at once.
• Commitment to attending 100% of training and consistent attendance during the first 90 days.

What You'll Love About Working Here

• Fun, friendly, and supportive culture — bring your whole self to work every day.
• Medical, Dental & Vision benefits starting Day 1.
• 18 days of Paid Time Off plus 8 Paid Holidays.
• Employer contributions for HRA and HSA accounts.
• 401(k) with company match.
• Tuition assistance and career development opportunities.

Start a meaningful career with Accredo Specialty Pharmacy in the Advanced Therapies Department, where every call makes a difference. We provide robust training, ongoing development, and a supportive virtual team environment where excellence is the standard. If you're ready to use your skills to improve patients' lives every day, we invite you to apply today.