Assistant Manager, Operations Solutions

Job Opportunity At The Cigna Group

Job Responsibilities:

• Manage projects in improving operation efficiency and enhancing customer experience independently
• Look into business needs of different BUs and re-examine and re-design operation processes to achieve scalability and efficiency
• Work closely with BUs, internal and external IT vendors to manage the end-to-end process of system enhancement including user requirements/stories gathering, UAT, and post-implementation support/bug-fix
• Ensure projects are progressing in a timely manner and fit in resource plans well

Vendor Management

• Liaise with external vendors who support new initiatives (e.g. external consultants/technical vendors) and define service scope and timeline
• Monitor vendors' performance and progress to ensure spending and lead time follow project plan
• Identify potential vendor delivery issues (progress/cost/capability) and escalate to management/stakeholders in a timely manner

Stakeholder Management

• Build and maintain strong relationship with external vendors, internal front-end and back-end teams
• Manage stakeholders' expectation and seek agreement in project approach, cost, and delivery
• Escalate potential risks/issues in different stages of projects to relevant stakeholders/management in a timely manner

Business Analysis

• Requirements Gathering: Collaborate with business stakeholders to elicit, define, and document requirements related to insurance products, policies, claims management, and risk assessment.
• Process Analysis: Analyze and map existing workflows, identifying inefficiencies and opportunities for automation or optimization in areas such as underwriting, policy administration, and claims processing.
• Solution Design & Implementation: Work closely with IT teams to design solutions that address business challenges, support regulatory requirements, and facilitate integration with legacy or new systems.
• Reporting & Data Analysis: Develop reports and dashboards using insurance data to provide actionable insights for business leaders and regulators, ensuring data integrity and compliance with industry standards.
• Testing & Validation: Support user acceptance testing, validate that implemented changes meet business requirements, and facilitate training sessions for end-users.

Job Requirement:

• Degree holder, preferably with insurance-related qualifications, e.g. LOMA, FLMI, ICA;
• At least 4 years' experience in project management/insurance fields
• Proven track record of working with IT, vendors and stakeholders on product development, developing user requirements and test cases for system, and conducting UAT;
• Proficiency in Microsoft Excel with analytical mindset;
• Frequent user of Microsoft PowerPoint. Confident to present ideas visually and verbally;
• Good team player, able to work independently and under pressure in a fast-paced environment;
• Possess strong analytical, problem solving skills & customer centricity mindset;
• Deep understanding of insurance products and operations, translate complex requirements into practical solutions that advance the strategic goals of the organization.
• Excellent interpersonal, communication and influencing skills;
• Cantonese speaker with good command of both English and Chinese.

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.