Community Operations Coordinator - Rotterdam

Community Operations Coordinator - Rotterdam

CIC Rotterdam is hiring! Got a knack for helping out and love meeting new, interesting people? Enjoy getting hands-on, whether it's building furniture or troubleshooting technical devices? Does throwing various community events and creatively tackling all sorts of client requests sound fun to you? CIC is looking for a full-time, early career Community Operations Coordinator to join our team. This opportunity is ideal for those with a 'can-do' attitude, at least a year of professional experience, and who thrive in a dynamic, fast-paced environment.

CIC builds and operates a global network of innovation campuses where startups, scale-ups, corporations and public entities connect, work, and grow. Founded in 1999, CIC manages more than 111.000 square meters of innovation-focused workspace, laboratories, and event space across North America, Europe and Asia. Additionally, CIC develops innovation-related programming, builds and enables industry clusters, and provides world-class innovation consulting.

In the heart of Rotterdam's Central Business District, within the iconic Groot Handelsgebouw, CIC Rotterdam manages an innovation community spread over 11,000m2. This space features a dynamic combination of large, medium, and small private offices, shared workspaces, event areas, and a variety of shared amenities. Building on the location's longstanding commitment to innovation, CIC applies its distinct approach to support the thriving ecosystem of startups, scale-ups, corporations, and public entities, emphasizing our role in catalyzing innovation across different sectors.

Your day-to-day work will involve joining a Community Operations Team to satisfy the day-to-day needs of our clients. Some work will be independent while at other times it will require collaboration with other members of the CIC staff.

Potential responsibilities will include:

• Building and keeping good relationships with CIC clients, making sure they're happy by quickly and specifically responding to their questions and needs.
• Handling a variety of client requests creatively and effectively, from office rearrangement to event hosting.
• Stocking and maintaining supplies in kitchens and conference rooms, while also ensuring the upkeep of regular systems like print stations and conference room setups, offering assistance as needed.
• Facilitating new client onboarding, including system registration and office setup, as well as assisting existing ones with office moves and special event preparations in conference rooms.
• Supporting front desk operations with focus on excellent service and assisting other teams with special projects as needed.
• Assisting in organizing community events to encourage networking among clients.
• Leading special projects within the team, such as evaluating new ways to enhance operational efficiency or developing strategies to improve client satisfaction and engagement.

About you: We value service-minded, reliable, and independent thinkers who may not know everything on day one but are bright, curious, and eager to learn. As our ideal candidate, you should confidently take ownership of tasks, be personable and enjoy helping others, and possess a self-motivated attitude towards learning our business in-depth. Your approach should be detail-oriented and organized, with strong time management skills. You're expected to be a team player who can maintain positive relationships and communicate professionally, treating everyone equally and contributing fresh ideas.

You have:

• Ideally at least 1-2 years of experience in a fast-paced environment, which could be from a company, internship, NGO, or any other organization.
• Experience in hospitality or a high-service level job would be a big plus.
• Availability to work from the office every day.
• Ability to start your day early at 7:00 AM for four days a week.
• Ability to work until 7:00 PM and complete end-of-day checks. This may occasionally be required.
• Ability to legally work in the Netherlands. CIC is unable to sponsor visas for this role at this time.
• Fluency in English.
• Communicative Dutch is a plus.

Our offer:

• Employment contract.
• Starting compensation: €2568 gross (excluding holiday allowance).
• Commuting / Transportation allowance (if living beyond 5 km from the office).
• Private pension plan.
• Wellness benefit.
• Allocated budget for training (customized to specific requirements of the role and organization's objectives).

Please submit your application in English. Thank you!