Risk Control Service & Quality Manager

Join Church Mutual

At Church Mutual, our customers are at the heart of everything we do. For more than 125 years, we've made it our business to protect those who serve and inspire others through our specialized insurance expertise and innovative solutions. Our customers do amazing things for the world — when we protect them, we Stand for Good. We foster a workplace where all employees are treated with dignity and respect; diversity, inclusion and belonging are woven into the fabric of our company through our customers, employees, leadership, business relationships and outreach programs.

Role Overview

This role will develop and implement the service strategy for Risk Control and ensure it aligns with the goals of the organization and Underwriting. The S&Q Manager will develop and manage all aspects of the risk control relationships involving brokered and direct national accounts and groups. Represent Risk Control at service capability presentations, customer implementation sessions, and on-site meetings to review the delivery of risk control services. Create risk control service plans and assist with developing loss prevention/reduction marketing and training materials for clients.

Work with policyholders, prospective accounts, representatives/agents/brokers, and other departments within Church Mutual to ensure service needs are met. Work with Risk Control specialists and consultants to create and deliver service plans that are account specific and effective at addressing losses and exposures.

Oversee quality of vendor and in house staff inspections through quality reviews on completed work to monitor adherence to quality and established service level agreements. Track and monitor vendor performance and provide reports to Risk Control management. Develop and maintain relationships with existing and new vendors to ensure department and insureds' needs for safety and inspection services are met. Provide guidance on vendor strategy to ensure adequate coverage geographically and based on needs of the organization.

Daily Responsibilities

• Oversee the use of risk control consultants to conduct surveys, to present risk control service presentations, and to ensure that loss control service commitments are met for all distribution channels.
• Represent Risk Control at service capability presentations, customer implementation sessions, and other meetings to review the delivery of risk control services to large brokered and direct group and national accounts.
• Deliver service presentations to brokers/direct sales staff, prospective policyholders, and customers as necessary.
• Develop risk control service plans for prospective policyholders and existing customers. Coordinate with risk control representatives for service delivery.
• Work with risk control specialists to develop risk control service capabilities for all lines of coverage.
• Ensure vendor inspections/surveys are ordered and completed with reports received within the SLA. Perform and track quality reviews on vendor work and communicate the results to the vendor and supervisor.
• Resolve customer service issues relating to vendor inspections/surveys ordered by Risk Control.
• Communicate with internal and external stakeholders on the status of vendor reports, prepare monthly reports to submit to the manager of the department.
• Track vendor orders and invoices to ensure budgetary commitments are met and vendor invoices are paid in a timely manner.
• Develop vendor relationships for day-to-day operations with chosen vendors and serve as liaison between inspection vendor(s) and Risk Control Department.
• Review vendor contracts, including statements of work, and recommend appropriate modifications.
• Complete project work to support the Risk Control department as needed.

Requirements

• Experience: A minimum of ten years' professional-level experience working in a commercial lines risk control function. Experienced in large account risk control service management/coordination preferred.
• Education: Bachelor's degree is required; significant industry experience with a high school diploma or equivalent may be considered in place of a bachelor's degree.
• Necessary Knowledge and Abilities: Proven ability to analyze data, develop, and implement solutions. Excellent communication and interpersonal skills. Strong organization skills. Ability and willingness to travel on an occasional basis to vendor and/or insured locations.

Church Mutual is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Exact compensation will vary based on consideration of a variety of factors including education, skills, experience, and location.

Minimum Compensation: USD $104,600.00/Yr.

Maximum Compensation: USD $156,900.00/Yr.