HH Guest Service Supervisor

Service Operations Supervisor

Supervises and directs the service operations and activities of the property, ensuring efficiency and high standard of service. Ensures that all guest related issues are resolved according to departmental standards. Ensures overall property appearance and cleanliness are at optimal levels.

Responsibilities

• Ensures team members provide high levels of guest service through daily supervision.
• In the absence of the Hadsten Front Office Manager and the Hadsten Hotel Manager, assists and coordinates the day-to-day hotel operations, including front desk and housekeeping functions.
• Resolves guest problems, complaints, concerns, needs, and issues daily, while maintaining smooth operation of the hotel.
• Manages and updates hotel website content under direction of the Hadsten Front Office Manager.
• Supervises labor controls, maintenance on rooms, and projects during down times.
• Monitors and ensures all cashiering procedures comply with accounting policies and standards: contracted banks, shortages/overages, paid outs, adjustments, posting charges payment methods/processing, closing and cashier reports, balancing receipts, dropping receipts, and securing banks.
• Supervises room assignments and blocking to ensure guest satisfaction.
• Provides relief work for team member breaks and mealtimes.
• Conducts daily property inspections, checking for any maintenance and safety issues.
• Ensures that all guest service agents' duties are completed; monitors agents' interaction with guests to ensure prompt and courteous service.
• Oversees preparation of weekly work schedules for direct reports in accordance with staffing guidelines and labor forecasts; ensures schedules are adjusted throughout the week to meet business demands.
• Manages group room blocks, monitors groups arriving within 30 days. Coordinates to fulfill group needs and requests.
• Trains, mentors, develops, coaches, resolves problems, provides open communication vehicles, and recommends disciplinary actions as appropriate.
• Builds a work environment that promotes teamwork, partnership, recognition, mutual respect, collaboration, performance feedback/management, and team member satisfaction while role modeling the company values, behaviors, and culture of One.Team.Chumash.
• Performs other duties as assigned.

Qualifications

• High School Diploma or GED Certificate.
• Three years of prior hotel experience.
• Three years of prior supervisory or leadership experiences.
• Basic computer proficiency utilizing Microsoft applications, email, and Internet.
• Willingness to work flexible schedules in a 24/7 work environment, including holidays, nights, and weekends.
• Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
• Native American hiring preference applies.
• Strategic Thinking: Understands and processes complex information and exercises sound judgment, considering the situation, the issues, the key players, and the levels of authority involved. Proposes courses of action that further the objectives, priorities, and vision of the organization.
• Attention to Detail: Taking responsibility for a thorough and detailed method of working.
• Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
• Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
• Sociability and Networking: Socializing effortlessly with other people; at ease when approaching others in social settings and professional relationships.

Location

1450 Mission Drive

Minimum Pay Rate

$20.68 per hour

Maximum Pay Rate

$24.33 per hour