SPL Claim Service (fnol)

Job Description

Receive and process First Notice of Loss (FNOL) calls and notifications from customers, agents, or partners.

Accurately capture all relevant claim information in the claims management system.

Assess the nature of the loss and determine the appropriate service provider from the SPL (Service Provider List) for immediate assignment (e.g., repair shop, towing, inspection).

Coordinate with internal teams and external service providers to ensure timely response and service delivery.

Provide clear instructions and support to customers regarding next steps and service provider details.

Monitor the progress of assigned service providers and follow up to ensure service standards are met.

Maintain up-to-date knowledge of SPL partners, service agreements, and claims procedures.

Escalate complex or high-severity claims to the appropriate team or supervisor.

Ensure compliance with company policies, regulatory requirements, and customer service standards.

Prepare and submit regular reports on FNOL and SPL activities as required.

Qualifications

Qualifications:

Bachelor's degree or equivalent experience in insurance, business, or related field.

Experience in claims handling, customer service, or call center operations preferred.

Strong communication and interpersonal skills.

Ability to multitask and manage time effectively in a fast-paced environment.

Proficiency in claims management systems and MS Office applications.

Customer-oriented mindset with attention to detail.

Job Identification 33133

Business Unit Thailand

Legal Employer Chubb Samaggi Insurance Public Company Limited