Software Engineer

Software Engineer

Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com.

At Chubb India, we are on an exciting journey of digital transformation driven by a commitment to engineering excellence and analytics. We are proud to share that we have been officially certified as a Great Place to Work® for the third consecutive year, a reflection of the culture at Chubb where we believe in fostering an environment where everyone can thrive, innovate, and grow.

With a team of over 2500 talented professionals, we encourage a start-up mindset that promotes collaboration, diverse perspectives, and a solution-driven attitude. We are dedicated to building expertise in engineering, analytics, and automation, empowering our teams to excel in a dynamic digital landscape.

We offer an environment where you will be part of an organization that is dedicated to solving real-world challenges in the insurance industry. Together, we will work to shape the future through innovation and continuous learning.

Reporting to the VP COG ECM Enterprise Forms Portfolio Delivery Manager, this role will be responsible for managing and supporting implementation of a new document solution for identified applications with the CCM landscape, in APAC.

OpenText xPression and Duckcreek has been the corporate document generation tool of choice within Chubb. But xPression going end of life and be unsupported from 2025. A new Customer Communications Management (CCM) platform – Quadient Inspire - has been selected to replace xPression by a global working group and implementation of this new tool (including migration of existing forms/templates from xPression where applicable). Apart from migrating from xPression, there are multiple existing applications to be replaced with Quadient Inspire.

The role is based in Hyderabad/India with some travel to other Chubb offices. Although there are no direct line management responsibilities within this role, the successful applicant will be responsible for task management of Business Analysts and an Onshore/Offshore development team. The role will require the ability to manage multiple project/enhancement streams with a variety of levels of technical/functional scope and across a number of different technologies.

Job Title: Software Engineer

Function/Department: .PC/IICS, SQL

Location: Hyderabad

Experience: 3-5 Yrs

Employment Type: Full Time

Reports To: Veera

Job Summary: As a Production Support Engineer, you will be responsible for monitoring, troubleshooting, and enhancing our existing applications built on various platforms. You will work closely with cross-functional teams, perform root cause analysis, and implement immediate resolutions to issues in our production environment.

Key Responsibilities:

• Monitor and support the performance and stability of 11 applications across various technologies.
• Troubleshoot, diagnose, and resolve production issues related to application functionality, performance, and user experience.
• Develop and maintain documentation for production support processes, incidents, and resolutions.
• Perform Extract, Transform, Load (ETL) operations using tools such as Informatica PowerCenter, IICS, Databricks, and others.
• Create and manage data workflows using orchestration tools such as Autosys, Airflow, and Databricks Workflow.
• Collaborate with development teams to identify and implement improvements to processes and applications.
• Conduct root cause analysis for recurring issues and communicate findings and resolutions to stakeholders.
• Participate in an on-call rotation for after-hours support and issue resolution as needed.
• Support data migration and ingestion processes, ensuring data integrity and performance.