Senior Manager, Marketing & Communications – North America Claims

Marketing & Communications Senior Manager

As a Marketing & Communications Senior Manager, you'll create communications and marketing materials for our North America Claims organization, partnering closely with senior leadership to elevate our voice, strengthen our reputation and influence key stakeholders across the U.S. Exceptional writing is at the heart of this role. You are a skilled communicator who can craft clear, compelling narratives and adapt your voice for a variety of audiences and channels.

What You'll Do

• Own the narrative. You'll turn complex subject matter into engaging and impactful stories – whether you're writing executive communications, developing articles, drafting thought leadership or shaping executive presentations.
• Dig deep. You'll approach topics with a journalist's mindset: researching thoroughly, learning quickly and becoming a subject matter expert who can confidently guide key partners.
• Create communications that resonate. You'll write with intention and precision, using strong AP style fundamentals, keen attention to detail and an instinct for what engages internal and external audiences.
• Turn quality content under tight deadlines. You'll be able to respond in real time to business demands.
• Partner with leaders. You'll work closely with executives, offering guidance, messaging support and direction on how best to communicate across multiple channels.
• Build experiences, not just events. You'll help shape high-touch, high-impact moments – including Town Halls and client events – designing programs that reinforce our brand and influence outcomes.
• Collaborate across the business. You'll navigate multiple teams, functions and partners with ease, ensuring alignment and consistency in every communication.
• Strengthen our presence. You'll contribute to broader marketing and communications initiatives, reflecting our brand.

Who You Are

• You have a minimum of 7+ years of experience in marketing, corporate communications, journalism or a related field.
• You're an impeccable writer, editor and storyteller with mastery of AP style and a reputation for clean, precise work. You can adapt tone and voice for different channels and audiences.
• You have demonstrable experience creating internal messages, articles, presentations, talking points and other research-based content, and have a portfolio of published work.
• You bring experience with events and town halls, and you understand how to design moments that influence outcomes.
• You're energized by high-level projects, tight turnarounds and the chance to shape a brand's voice.
• You're comfortable managing internal and external stakeholders of all levels, balancing perspectives and building alignment.
• You're a quick study and skilled interviewer who can dive into new subjects, ask the right questions and synthesize information from subject matter experts.
• You have a familiarity with financial services and/or insurance topics and understand the varieties of B2B and B2C subject matter.
• You have expertise using analytics to measure and refine content effectiveness.
• You're adaptable, curious, polished and always looking for ways to elevate the work.
• You are an expert in Microsoft Word and PowerPoint.

You'll be the person who ensures our message lands with clarity, credibility and impact – both inside and outside the organization. You'll help shape how people see us, understand us and engage with us. And you'll do it as part of a company that values sharp thinking, thoughtful storytelling and high-quality execution.

The pay range for the role is $108,000-$156,000. The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website.

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

Job Identification: 29285

Job Schedule: Full time

Regular or Temporary: Regular

Job Category: Marketing and Communications

Business Unit: United States

Legal Employer: ACE American Insurance Company

Posting Date: 01/12/2026, 05:13 PM

Exchange Place Centre, 9th Floor, Jersey City, NJ, 07302, US