EMEA Claims Operations Project Manager

Project Manager For EMEA Claims Operations

Are you a Project Manager with Claims knowledge or experience?

Based in London, Madrid, Paris or other considerable locations in Continental Europe, hybrid working is expected and flexible working options can be discussed.

This forward-thinking Project Manager role for our EMEA Claims Operations department in Continental Europe (CE) will drive some of the largest transformational projects across the region.

The role is tasked to detect, investigate and develop suitable claims solutions across all lines of business and therefore contribute to our target savings by serving as an operational subject matter expert (SME) for claims transactional tasks across all EMEA clusters/countries.

You will collaborate with claims handlers and admin teams on details for local processes & with senior claims management (local & regional) on their strategy and vision for transformation.

This role is crucial as it provides needed insight into the success and/or short comings of the program and the metrics provided will be used to make management decisions around the future state of the Target Operating Model (TOM) in EMEA.

Key Responsibilities:

Maintaining accurate and up to date reporting around efficiency gains and task allocation agreements with local clusters/countries, and claim savings resulting from the transformational Change Management.

Determine if further discovery investigations are needed and assist with the development of solution design plans for those claims.

Project Management of significant EMEA Claims Transformation Projects / digital Initiatives across EMEA.

Build sustainable Claims Process Solutions in cooperation with all senior leaders.

Maintain effective communication to senior management of all levels.

Building strong Business Cases for financially sound decision making and act as the link between the Operations, Claims and IT on a regional EMEA leadership level.

Build local process maps for the optimization of internal processes.

Responsibility and accountability for achieving the TOM design change goals for EMEA Claims.

Engagement with third parties and other Chubb functions to ensure synergies of scale and lean operations are guaranteed.

Delivery of feasibility studies where needed alongside the Ops senior management.