Customer Service Representative

Job Title

Customer Service Representative

Job Description

When you grow, Chubb grows.

If you enjoy solving problems and helping others, you could be the perfect fit to grow your career with Chubb Personal Lines. We're seeking a Customer Service Representative for our Whitehouse Station office. This role is ideal for individuals who want to deliver best-in-class service experiences to our agency partners and clients.

Position Overview:

As the ITV Customer Service Representative, you will assist underwriters by processing home inspections and policy changes. Join our team to deliver personalized service that demonstrates the value of being insured by Chubb.

Key Responsibilities:

Provide superior customer service and quality technical content in a fast-paced, automated, high-volume environment.

Assume ownership and timeliness in processing home inspections, transacting policy changes, and updating underwriting notes efficiently and accurately.

Analyze information to make appropriate decisions and solve problems while supporting underwriting.

Learn and maintain a high regard for accuracy in personal lines insurance principles, Chubb products, and home inspection details.

Efficiently navigate multiple systems and applications to research, analyze, and resolve home inspection processes.

Maintain established levels of productivity, service, and quality standards.

Collaborate with team members and business partners, supporting a partnership with underwriting centers to provide a quality experience for agents and clients.

Work overtime as needed.

Complete additional tasks and other projects/duties as assigned.

Qualifications

Superior customer service skills

Strong time management skills; ability to manage multiple priorities with a focus on results

Excellent interpersonal skills; ability to collaborate with team members and business partners

Quality conscious with strong attention to detail

Demonstrated problem solving skills

Proficient/Intermediate MS Office skills, including Outlook

Grow your career with Chubb and help us deliver the expert craftsmanship our clients deserve.

About Us

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

Job Info

Job Identification: 27332

Job Schedule: Full time

Regular or Temporary: Regular

Job Category: Customer Service

Business Unit: United States

Legal Employer: ACE American Insurance Company