Customer Service Representative

Customer Service Representative

The primary responsibility of this position will be to handle processing of new lines, renewals and endorsements for all Custom Solutions products including Workers Compensation, Custom policies and Group Personal Excess. The Customer Service Representative will partner with our Premier and Custom Solutions Underwriters to provide accurate policies and certificates, incorporate compliance practices, resolve premium discrepancies, and prepare accounts for renewal.

Skill sets required: Superior client service, organized desk management skills, professional written and verbal communication skills, time management skills, strong analytical and problem-solving skills. Ability to maintain an exceptional phone presence even in difficult or complex situations. Ability to manage multiple priorities in a fast-paced environment with a focus on quality results. Ability to work independently while supporting the department's goals. Bring initiative, creativity and negotiation skills that positively impact business results through strategic thinking and innovative solutions. Accepts accountability. College degree preferred or relevant client service experience. Proven superior customer service skills. Accuracy – ability to process requests with minimal errors. Excellent written and oral communication skills. Excellent time management skills. Self-motivated team player that enjoys working in a fast paced environment. The individual must be able to work independently while supporting the department's team goals. Demonstrated strong business acumen and understanding of PRS Business goals. Ability to manage multiple priorities and be results oriented. Excellent analytical and problem solving skills. Accepts accountability and demonstrates good business judgment. Strong PC skills including proficiency in Word and Excel.

The pay range for the role is $37,000 to $66,000. The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

Job Identification: 28368

Job Schedule: Full time

Regular or Temporary: Regular

Job Category: Customer Service

Business Unit: United States

Legal Employer: ACE American Insurance Company

Posting Date: 12/05/2025, 08:48 PM

202A Hall's Mill Road, Whitehouse Station, NJ, 08889, US