Client Services Coordinator

Client Service Coordinator

Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com.

Chubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual needs, differences, disabilities and working arrangements. Please let us know if you require any adjustments to the recruitment process so we can support you to present your best self.

Are you passionate about delivering outstanding customer service? Chubb is seeking a Client Service Coordinator to be the primary contact for brokers and high net worth clients, managing insurance appraisal bookings and related inquiries. In this dynamic role, you'll coordinate appointments, communicate proactively, and ensure a seamless client experience.

Key Responsibilities:

• Respond promptly and professionally to client and broker inquiries via phone and email
• Schedule, confirm, and manage insurance appraisal appointments
• Maintain accurate records in CRM/database systems
• Communicate empathetically to understand client needs and deliver solutions
• Coordinate with internal teams to resolve issues and ensure efficient service
• Handle appointment changes, cancellations, and rescheduling requests
• Prepare and send professional correspondence
• Strive for first contact resolution and manage workflow within SLAs
• De-escalate challenging situations with professionalism and patience

Skills & Experience:

• Excellent verbal and written communication skills
• Strong organizational and time management abilities
• Proficiency with scheduling tools and office software e.g Outlook, Google, Calander, CRM systems, MS Database
• Customer service experience
• Ability to multitask and adapt to changing priorities
• Demonstrate the ability to remain calm and professional when dealing with challenging interactions
• Strong conflict resolution and problem-solving skills
• Strong Computer literacy and ability to learn new systems
• Exceptional attention to detail and accuracy in a fast-paced environment

Ready to help us set the standard for exceptional client service? Apply now to join our team and grow your career with Chubb!

We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally. We also offer a flexible working approach via our "My One Thing" initiative, education assistance, dress for your day every Friday, promotion of health and wellbeing (including discounted health insurance, daily breakfast and fresh fruit), and the option to enrol into the Chubb Limited discounted stock purchasing scheme.