Manager Global Service Delivery

Manager, Global Service Delivery

C.H. Robinson is looking for a Manager, Global Service Delivery to join our Robinson Managed Solutions (RMS) team. You will be responsible for the overall management and execution of RMS's Service Delivery strategy for an assigned global customer or global customer portfolio, in line with customer Service Level Agreements (SLAs) and expectations. This includes responsibility in the following areas:

• Global Service Delivery Excellence & Customer Satisfaction
• Personnel Development and Management at a global scale
• Service Delivery "Operational Excellence" via Continuous Improvement approach with a global mindset

This position will be based on-site with the customer in Houston, TX.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

• Understand global Service Delivery requirements & expectations and drive consistent execution that meets those expectations
• Leverage Operations Dashboards and internal analytics to understand areas of service excellence & service gaps, and work with global teams on actions to address identified gaps
• Utilization of "Operational Excellence" in management of KPIs for the global service delivery team
• Lead and mentor global direct reports providing regular feedback, coaching and guidance based on performance, dashboards, and Personal Development Plan
• Management of other people manager, direct or indirect and in other regions
• Lead processes, project management, and operations across multiple regions
• Active utilization of Manager Effectiveness Toolkit
• Ensure that all assigned team-members have a solid understanding of customer global business objectives and the plans to attain those objectives
• Identify recurring service delivery interruptions & customer issues, drive root cause analysis and resolve via appropriate corrective & preventive actions
• Key customer contact for Service Delivery needs
• Collaboration across different areas of the business to drive standardization of leading practices
• Ensure global service delivery team has resources required to execute day-to-day operations
• Ensuring the utilization of Account Specific Onboarding for new team members in all regions

QUALIFICATIONS

Required:

• High School Diploma or GED
• Minimum 6 years of professional experience in Logistics or Supply Chain Management Operations
• Minimum 3 years of direct or indirect Management experience
• Ability to travel up to 10% (domestically / international)
• Flexibility in work schedules to work across global regions

Preferred:

• Bachelor's degree from an accredited college or university
• Experience executing businesses through Standard Practices and Operational Excellence methodologies
• Advanced proficiency in Microsoft Office Suite of programs
• Strong problem-solving and conflict resolution skills
• Ability to adapt and lead in a fast-paced environment
• Strong interpersonal/communication and presentation skills, with ability to communicate clearly and effectively in a highly responsive and professional manner
• Strong business acumen
• Ability to develop strong working relationships, both internally and externally
• High level of integrity where personal and professional values are aligned with the company's mission, vision, and leadership framework
• Ability to work collaboratively within the business setting
• Ability to lead and coach service delivery personnel including other people managers
• Values a diverse and inclusive work environment

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Compensation Range

$89,800.00 - $151,800.00

The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we're building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

EOE\Disabled\Veteran

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Three medical plans which include
• • Prescription drug coverage
  • Enhanced Fertility benefits
• Flexible Spending Accounts
• Health Savings Account (including employer contribution)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short-Term and Long-Term Disability
• Paid observed holidays
• 2 paid floating holidays for U.S. hourly employees
• Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
• Paid parental leave
• Paid time off to volunteer in your community
• Charitable Giving Match Program
• 401(k) with 6% company matching
• Employee Stock Purchase Plan
• Plus a broad range of career development, networking, and team-building opportunities