Lead Guest Services Pastor - Peoria

Lead Guest Services Pastor - Peoria

The mission of Christ's Church of the Valley is to WIN people to Christ, TRAIN believers to become disciples, and SEND disciples to impact the world. The Lead Guest Services Pastor exists to cast vision, pastor people, and lead teams that create exceptional, Christ-centered guest experiences across the campus. This role is responsible for leading, coaching, and developing leaders and volunteers, ensuring alignment with CCV's mission, values, and commitment to excellence. The Guest Services Pastor provides strategic leadership, pastoral care, and operational oversight, ensuring that every guest encounter from street to seat reflects the heart, excellence, and hospitality of Christ.

Job Description

Essential Job Functions

Vision & Leadership

• Cast, communicate, and champion the vision of CCV within Guest Services
• Model and communicate what it means to "Create the Plus"
• Foster a culture of excellence, unity, and accountability
• Develop annual ministry goals aligned with campus and church-wide objectives

Weekend Experience & Operational Excellence

• Plan and execute the weekend experience from street to seat
• Ensure environments are prepared, resourced, and staffed
• Oversee weekly attendance reporting and ministry metrics

Team Development, Coaching & Accountability

• Recruit, train, coach, and pastor leaders and volunteers
• Conduct ongoing coaching conversations and annual reviews
• Identify and develop future leaders
• Meet consistently with team members regarding spiritual growth

Volunteer Strategy & Systems

• Oversee volunteer recruitment, onboarding, and engagement
• Utilize ROCK Serve Toolbox for scheduling and communication
• Track engagement and Next Steps

Pastoral Care

• Provide pastoral care including weddings, funerals, baptisms, hospital visits
• Shepherd people within Guest Services
• Partner with other pastors as needed

Community & Church Engagement

• Build relationships with community leaders
• Encourage community engagement
• Assist in identifying Group leaders

Qualifications

Minimum Qualifications

Character & Chemistry

• Commitment to Excellence – We bring our best, every time. Excellence honors God and moves people.
• Heart for Evangelism – We will risk it all to reach one more. Jesus' last command is our priority.
• Radical Generosity – We steward all things with open hands. The God who owns it all, gave it all.
• Integrity – We commit to zero gap between what we say and do. Jesus modeled integrity in EVERYTHING.
• Servant Attitude – We put others before ourselves. If serving is beneath you, leading is beyond you.
• Teamwork – We are fiercely committed to the power of teams. Jesus chose to work with a team. So will we.

Agreement with our CORE Commitments

• Must support the vision & mission of CCV.
• Must be/become an ACTIVE MEMBER of CCV
• Must regularly ATTEND WORSHIP with their family
• Must be an active participant in a CCV Group and consistently tithe
• Demonstrated maturity as a Christ follower

Competency

• Customer Focus – Dedicated to meeting the expectations of internal and external customers.
• Interpersonal Skills – relates well to all kinds of people and builds effective relationships, communicates effectively both interpersonally and corporately.
• Drive for Results – Steadfastly pushes self and others for results. Is action-oriented and displays focus, passion & initiative. Takes appropriate action when something needs to be done.
• Self-Development – Committed to improvement, seeks constructive criticism, understands strengths and weaknesses

Education & Experience

• Minimum 2 years of customer service experience
• Minimum 2 years of leadership experience
• Experience mentoring or leading others to Christ
• Able to work a flexible schedule including Saturdays & Sundays
• Degree in Biblical Studies is helpful
• Experience working in Ministry is preferred but not required