Client Service Representative (12 - month Contract, With The Possibility To Extend)

Christie's Client Service Representative

Christie's, the world's largest Art Business, is an incredibly exciting and enriching place to start or continue your career. Whether you work within one of our Specialist Art Departments, or in one of our more Operational teams, we are all working together with one common goal in mind: to continue the success of this 250 year old company, steeped in history, bringing fresh ideas whilst not forgetting our shared values; Integrity, Excellence, Innovation, Responsibility & Relationships. Colleagues across all departments are truly passionate about what they do and it is inspiring to work with industry leaders across our business.

Why This Role Matters

Client Services (50%): The Client Service Representative represents Christie's to clients and the public, embodying the business' core values and upholding our Client Service Standards. The Representative handles a variety of client queries in person, on telephone, and via email as they are the first point of contact relate to all transactional aspects of bidding, buying, selling and locating property in upcoming sales.

Inventory (50%): The main accountabilities of the role are to facilitate the clearance of aged inventory of Christie's CEMEA warehouses. The person at this position will follow the inventory clearance procedures to ensure inventory is cleared in adherence to the law & Christie's policies in Geneva while ensuring the application of the client service processes/experience in relationship with them.

How You'll Make an Impact

Client Services:

• Switchboard operator: to manage, filter, and forward the external calls. To take messages for employees
• Office and Security: office supplies stock management by ordering and keeping consistency in order
• Daily closing of the building and vault, registration of the external people entering the building coming with the distribution of temporary badges to visitors and external suppliers
• Mail: to receipt and redistribution of the arriving post mail
• Reception: welcoming everyone entering the office, guiding and informing clients and visitors about our services
• Catalogues: advise clients on catalogue subscription / suggest online catalogue orders to our clients and explain the procedure
• Lobby: to insure the availabilities of the boardroom and viewing rooms and keep the public and internal areas clean and tight
• In charge of the Info Switzerland General mailbox
• Able to handle easy registration (live & online) both on site and remotely. Taking care and address when necessary to the senior SO of all the live and online pre-sale service needs for CEMEA sales
• Create and update client profiles on COS.
• Cashier and Collection: in charge of the petty cash for payments made in house, including the after-sale payments and handle pick up requests from in house clients
• Hotel Collaboration: to negotiate the annual hotels rates with the hotels we collaborate with, liaise with the appropriate stakeholders for clients and collaborators hotel bookings and along the year via Egencia processes.
• Ensure availability on the Egencia platform for the international staff that comes during our biannual sales
• Handle general client (internal and external) enquiries across all communication channels as outlined in Client Service Standards and according to departmental guidelines including, but not limited to, view / auction information, Christie's.com and any bidding, payment and account-related matters
• Other duties as assigned by Manager

Stock and Inventory clearance:

• Follow Inventory clearance process to contact clients regarding items marked for clearance
• Check and manage payment status
• Request site transfers and shipping costs, where appropriate, in the event of returning property to client
• Report to the Inventory Control Coordinator on regular basis
• Arrange payment for any unsettled charges and complex client queries outside of clearance process
• Update Christie's client system with results of client contact and update CTL
• Comply always with Christie's policies on data protection & client confidentiality
• Pull out reports form Tableau (enterprise system used to manage Christie's Inventory) systems and analyse the data accordingly
• Strong ability to address any client queries and escalate issues as appropriate
• Keep detailed & accurate statistics on client contact & other tasks involved in the project, whilst providing regular reports to line manager

What You'll Bring to the Team

• Clients' uniqueness
• Deadline-oriented
• Flexibility
• Accuracy, timely delivery / output
• Experience: in the service industry
• Languages: English / French fluent
• Skills: excellent presentation, sociable, open-minded, responsible, well-organized, stress resistant, proactive behaviour, autonomous, deadline-oriented, good knowledge of office 365 and windows 10