Automotive Customer Service Representative | Up To $50K & Weekends Off | Irmo

Automotive Customer Service Representative

As an Automotive Customer Service Representative with Christian Brothers Automotive, this role is at the heart of creating exceptional guest experiences. Serving as the first point of contact, the position plays a key part in guiding guests through their vehicle care journey, ensuring every interaction builds trust and lasting relationships.

Do you excel at communication and enjoy connecting with people? Are you energized by a fast-paced environment that brings new opportunities each day? If so, this is your chance to join a team that values integrity, care, and making a positive difference in the lives of others.

Responsibilities include, but are not limited to:

• Desire to learn automotive repair service terminology and processes
• Check guests in and out
• Answer phone calls and schedule appointments
• Proactively perform customer call backs to verify satisfaction post-repair, maintain customer satisfaction and build upon existing relationships for repeat business
• Develop into a quick service customer expert, managing repairs for customers scheduling and dropping off oil change appointments
• Work with initiative and problem-solving skills to turn every interaction into an opportunity to exceed expectations
• Providing safe shuttle service for our valued guests in our branded vehicle
• Treating our guests with the utmost respect under all circumstances and with a heart consistent with Christian Brothers Automotive
• Assisting the shop with receiving, processing, incoming and outgoing parts and other errands as needed
• Keep the facility clean and organized
• Assist other team members as needed with clerical tasks such as accounts receivable and filing paperwork
• Direct, coordinate, and participate in performing guest service activities as dictated by workload
• Serve as a community ambassador for the store through creating authentic relationships and partnerships
• Follow all safety policies and procedures
• Other duties as assigned

Qualifications:

• Ideal candidate possesses excellent communication and people skills, is driven and motivated, with a go-getter attitude, thriving on challenges and taking pride in achieving goals
• Proven successful hospitality manager, client relations manager and/or customer service representative experience is required; driven to serve others
• Must have strong interpersonal skills to effectively communicate with our staff, vendors, and guest
• Enjoy a fast-paced environment and a team mentality
• Ability to seek and accept coaching and direction
• Ability to multitask and meet deadlines
• Proficient with Microsoft Office Suite or related software
• Valid state driver's license and meet required insurance driving record parameters

Physical Requirements:

• While performing the duties of this job, the employee is required to sit, stand, walk, talk and hear
• The employee is occasionally required to balance, stoop, kneel, and/or crouch
• The employee must occasionally lift and/or move up to 50 pounds
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, and the ability to adjust focus
• Being dependable for a position that is Monday through Friday 7:00 a.m. – 6:00 p.m.

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity, and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools.

Thank you for viewing this opportunity! This job posting is for an opening at a Christian Brothers Automotive location that is independently owned and operated by a local licensed franchisee. Your application and any information included with it will be submitted to the franchisee for further handling. Christian Brothers Automotive Corporation ("CBAC") is a separate business entity. No CBAC employee will be involved in any decisions regarding your employment application. If you are hired for this position, you also understand and acknowledge that the local franchisee will be your employer and that CBAC will not be your employer. The local franchisee is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.