Field Services Support Specialist II

Field Services Support Specialist

The Field Services Support Specialist II is responsible for maintaining daily operations for CHOC Children's end user computing environment. This includes the independent triaging, troubleshooting, and resolution of incidents, fulfillment of hardware/software requests, identifying and documenting problem tickets, creation of Knowledge Articles, and operating as a project resource where applicable. Support Specialists will be responsible for delivering exceptional service through all forms of customer communication, including, in-person, remote, email, phone, text, and chat. Support Specialist 2 will achieve almost all their operational duties with small amounts of oversight. At times, Support Specialists will need to participate in an on-call rotation and participate in after hours or weekend shifts. The Support Specialist II will be expected to support a wide variety of technologies that exist in the client environment and will be expected to maintain strong levels of understanding of these technologies as they progress over time.

Pay Range: Minimum $28.07 Midpoint $37.18 Maximum $46.31

Experience

• Required: Minimum four years of work experience in IT environment.
• Preferred: Six years of work experience in health care IT environment.

Education

• Required: Associate degree in Information Technology, or equivalent experience and education may be accepted in lieu of degree.

Specialized Skills

• Required: Excellent verbal and written communication and project management skills. Working knowledge of LAN, WAN, WLAN networking infrastructure, evaluation of Hardware and Software and technical assessments. Demonstrated ability to set goals and judge results in accordance with project standards, providing project insight care with sensitivity and respect. Proven competence in leading projects; evidence of progress in project management assignments. Demonstrates strong organizational skills with flexibility and ability to prioritize while maintaining multiple projects and deadlines. History of actively promoting organizations vision and strategic plan. Demonstrated advanced communication and conflict resolution skills.

Licensure

• Required: N/A
• Preferred: IT Certification: CompTia, Cisco, ITIL, Microsoft.

Work Environments - Functional Demand: Light - Moderate energy level Lift and carry 25-35 lbs. Push/pull 50-100 lbs. (ie. empty bed, stretcher).

Physical Activity Requirements: Bending, Carry Objects, Climbing, Keyboard use/repetitive motion, Pinching/fine motor activities, Push/Pull, Reaching forward, Reaching overhead, Sitting, Squat/kneel/crawl (Squad & Knee), Standing, Talk or hear, Taste or smell, Twisting, Walking, Wrist position deviation.

Physical Activity Lifting: Lifting (Floor to waist level) - Occasional 0-35%, Lifting (Waist level and above) - Occasional 0-35%.

Sensory Requirements: Color Discrimination, Depth Perception, Far Vision, Hearing, Near Vision.

Environment Requirements: Airborn Communicable Disease, Bloodborne Pathogens, Chemical, Dust Particular Matter, Extreme Noise Levels, Extreme Temperatures, Radiation, Uneven Surfaces or Elevations.

Non-Discrimination Statement: CHOC does not discriminate on the basis of age, race, color, religion, national origin, ancestry, marital status, genetic information, disability, sex, gender (including pregnancy, breastfeeding, childbirth, lactation or related medical conditions), gender identity or expression, medical condition, sexual orientation, veteran status, military or uniformed service member status, or other protected characteristics in accordance with state and federal laws. CHOC will consider for employment qualified applicants with criminal histories, in accordance with the Fair Chance Initiative for Hiring.

We encourage individuals from all backgrounds to apply for positions at CHOC, even if your experience doesn't align perfectly with the listed qualifications for a particular role, as your unique experience may be a great addition to our culture for another one of our opportunities.

If you desire support or accommodations throughout the Talent Acquisition process, please inform your Talent Acquisition Partner.