Counter Service Officer

Banking Customer Service Representative

Country of Location: China Hong Kong

Job Responsibilities:

• Maintain effective counter service operation to ensure quality services are provided to our customers.

• Maintain smooth branch operation and achieve satisfactory audit rating through meeting all requirements of control and service standards.

• Provide quality service to our customers; pro-actively giving feedback, ideas and recommendations for improvement on service quality and work processes.

• Support Branch Manager in meeting the assigned business target through participating in branch selling and promotional activities.

• Comply with anti-money laundering and counter terrorist financing controls in accordance with regulatory standards and CNCBI policies.

• Take accountability for providing excellent service and resolving customer problems promptly and professionally.

Key Responsibilities:

• Perform accurate and efficient counter service operation
• Provide quality services to customers
• Cross-sell banking products and make referrals to sales staff
• Provide other administrative duties as assigned by supervisors

Requirements:

• Secondary education or above
• Minimum 1 year of counter service experience in retail banking
• Good knowledge in banking products and services
• Self-motivated with good sales and service orientation
• Good interpersonal and communication skills
• Good command of written and spoken English and Chinese (including Putonghua)