Assistant Vice President, Investment Operations

Investment Operations Manager

Country of Location: China Hong Kong

Job Responsibilities:

• Ensure all settlement and corporate actions tasks are timely settled according to client's instruction and the rules laid down in the Procedure Manual
• Work closely with stakeholders to ensure high clients service levels
• Resolve all problematic transactions on operations and proactively work closely with internal & external parties to pre-empt potential service level issues.
• Ensure all failed trades / un-reconcile items are properly managed and resolved
• Ensure adhoc projects and supporting duties assigned are satisfactorily and promptly accomplished
• Motivate, train and develop staff to achieve high quality services to clients and avoid errors
• Monitor the productivity and capacity in the team to cope with volume surges
• Fulfill and adhere to Audit, regulatory and legislative requirements
• Handle customers' complaints and incidents. Investigate into the dispute cases, provide suggestion and resolution to resolve them
• Develop Procedure manual or controls for avoid operational risk and finance loss
• Provide administrative support to team head of INO (e.g. staff security control, service pledges report)
• Ensure proper risk management control of daily operational tasks, resolve business problems and irregular items
• Support the business in meeting its obligations on the prevention of Money Laundering under the Group's policy and standards, and under local Laws and Regulations
• Communicate with Custodian / Depository / Execution Broker effectively and ensure support business efficiently

Requirements:

• Post-secondary education or above
• Minimum 8 years of solid operational experience on investment product operations e.g. Unit Trust
• Previous experience of people management is preferred
• Thorough knowledge of banking policies, operational procedures and banking law
• Familiar with equities & investment operations process
• Proficient in MS Office
• Good command of both written and spoken English and Chinese (including Putonghua)