Team Lead - Patient Financial Services

Seeking Breakthrough Makers

Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation. At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care—and your career. CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means.

A Brief Overview

The Team Lead will assist staff with technical questions. The Team Lead will be the department's trainer and the subject matter expert on workflows. The Team Lead will recommend training and or policy documentation to help ensure consistent procedures are being followed. They will also act as a supervisory back up in the absence of the Supervisor. The position will have daily tasks assigned to them, dependent on team/department need. The Team Lead must maintain the ability to handle requests from multiple sources and manage multiple deadlines. The position requires a person to act as a troubleshooter and resolve issues as they arise, and/or involve appropriate management personnel as needed. Must be committed to providing and showing staff how to provide productive touches on accounts to bring them to resolution.

What You Will Do

• Provides departmental training to new employees on the team, modeling current workflows. Provides ongoing training as needed based on Quality Audits or feedback from the leadership team. Collaborates with the leadership team to identify, create and provide training on new workflows as identified.
• Provides support to the staff, answering questions throughout out the day. Assist with equipment maintenance, provide coverage in staff/supervisor absence, track and validate trends identified by staff. Answers questions regarding payer reimbursement information and escalates discrepancies to leadership. Support supervisor in establishment of new or revised procedures to enhance production and accurate reporting.
• Monitors work queues assigned as their responsibility, meeting established production and quality standards for the assigned tasks.
• Provides back-up to the supervisor in their absence. Assists with both administrative and technical issues based on the business need.
• Other duties as assigned.

Education Qualifications

• High School Diploma / GED - Required
• Associate's Degree - Preferred

Experience Qualifications

• At least three (3) years of work experience in a healthcare billing or collections environment - Required
• Demonstrated success in resolution of patient accounts; demonstrated ability to provide training and support - Required

Skills and Abilities

• Strong math aptitude
• Excellent organizational skills.
• Clear and concise decision making skills
• Leadership skills
• Detail oriented
• Strong interpersonal skills
• Excellent writing and oral communication skills
• Ability to work independently; results oriented
• Ability to handle confidential matters.
• Flexibility to work overtime as needed/required
• Experience with Epic system (Preferred proficiency)
• Experience with personal computers including Excel

Salary Range:

$29.50 - $37.61 Hourly

Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly.

At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting.

For more information regarding CHOP's Compensation and Benefits, click here.