Room Service Representative - Part - time, Rotating

Seeking Breakthrough Makers

Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation. At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care—and your career. CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means.

A Brief Overview

Performs a variety of tasks related to the review, assembly and verification of patient meal menu selections using hospital and department automated systems. Verifies nutrition care orders against menu selections. Performs required quality improvement monitoring activities.

The Room Service Representative supports patient nutrition services by answering meal service calls for both the MAIN Hospital and KOP Hospital; managing missed meals, and accurately entering patient menus into the CBORD system. This role requires strong knowledge of dietary restrictions, food allergens, and tray standards to ensure safe, accurate, and timely meal service for our patients.

What You Will Do

• Maintains a friendly customer service attitude toward customers, co-workers and clients.
• Prints required Room Service reports including census, diet lists, snack labels, malnutrition pathway reports and other designated reports.
• Handles telephone for verbal requests, orders and other business calls with hospital telephone etiquette standards.
• Reviews, assembles and verifies patient nutrition care orders.
• Adheres to diet prescriptions and nutrition care standards for all specialty patient diets.
• Prepares and processes food orders for patient and family menus per Room Service procedures.
• Tallies any requested reports and information as requested for Room Service program.
• Maintains confidentiality of patient information.
• Demonstrates knowledge of and the ability to render care and services based on age appropriateness and developmental needs of patients.
• Practices safe work procedures.
• Attends meetings as required, in-services and participates on committees as directed.
• Maintains compliance with department and hospital standards of operation. Maintains all records and reports necessary to comply with department/hospital, government, accrediting agency standards regulations and codes.
• Maintains compliance with all requirements of Federal, State and local regulations and guidelines including Civil Rights Act of 1964, as amended, the Age Discrimination in Employment Act of 19667, as amended and the Americans with Disabilities Act as amended.
• Performs all other related duties as assigned.

Education Qualifications

• High School Diploma / GED - Required

Experience Qualifications

• At least three (3) years nutrition and/or hospital experience in diet office and specialty diets - Preferred

Skills and Abilities

• Must have excellent customer service skills—telephone.
• Computer skills—word, excel and department (CBORD)/hospital (EPIC) programs and hospital call center system (Symposium).

Salary Range:

$24.05 - $27.06 Hourly

Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly.

At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting. Click here for more information regarding CHOP's Compensation and Benefits.