Patient Services Representative - Roxborough Primary Care Network

Patient Services Representative

Foster a welcoming, respectful experience for patients and families as a Patient Services Representative (PSR) at CHOP.

Schedule:

1. Mondays and Tuesdays: 8:30 AM – 5:30 PM
2. Wednesdays and Thursdays: 12:00 PM – 8:00 PM
3. Fridays: 8:30 AM – 5:00 PM
4. Additionally, the role requires availability for at least one Saturday per month. When a Saturday shift is worked, a half-day off will be provided during the week to maintain work-life balance.

CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children. We strongly encourage all candidates of diverse backgrounds and lived experiences to apply.

Responsibilities:

• Greet visitors and provide efficient support services.
• Perform EPIC software functions, including patient check-in, check-out, demographic and insurance information collection, and daily eligibility verifications.
• Answer and triage phone calls, verify contact information, and document messages.
• Schedule appointments, inform families of delays, and address or escalate complaints.
• Collect and process payments, reimbursements, and insurance referrals.
• Provide updates during shifts and team meetings (i.e., changes in on-call providers).
• Maintain patient records while following HIPAA guidelines.
• Perform administrative tasks (mail, faxes, photocopies, etc.).
• Rotate shifts (if located in a unit where 24/7 coverage is needed).
• If assigned to Emergency Department Admissions, tasks will also include SART paperwork processing, Nurse Call communications, and Trauma B-line.

Education:

• Required: High school diploma/GED

Experience:

• Preferred: At least one (1) year experience in a role that consisted of health care support services, registration, physician billing, medical records, medical office work, and/or customer service
• Preferred: Experience with Epic system or EMR systems

Skills and Abilities:

• Excellent verbal and written communication skills
• Strong interpersonal skills
• Ability to maintain confidentiality and professionalism

Salary Range: $20.55 - $25.69 Hourly

Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly.

At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting.