Operations Support Associate

Seeking Breakthrough Makers

Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation. At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care—and your career. CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means.

We're looking for a friendly and organized team member to join our Self Pay department! In this role, you'll be the go-to person for handling communications from families and internal teams—whether that's responding to emails, managing work queues in EPIC, or keeping spreadsheets up to date. You'll play a key part in ensuring our self pay process runs smoothly while providing thoughtful and attentive customer service. If you enjoy working both independently and as part of a supportive team, and have strong communication skills, we'd love to hear from you!

What To Expect:

Tuesdays are your must-be-there day

Choose from several shift options (7:00 AM – 3:30 PM, 8:00 AM – 4:30 PM, 8:30 AM – 5:00 PM, or 9:00 AM – 5:30 PM)

Additional days may be scheduled during your training period to help you feel confident and supported

Join a collaborative and caring Self Pay team that values your input and growth

What You Will Do:

Communication & Correspondence:

Review and process communications from Guarantors, Patients, and Third Parties

Handle all mail and correspondence for the Business Office and Finance areas

Receive and work correspondence within department guidelines

Manage records release and processing

Self-Pay Account Management:

Conduct self-pay account review and servicing via phone, letter, and email

Revenue Cycle Knowledge & Compliance:

Maintain full comprehension of CHOP's revenue cycle work design including registration, billing, payment posting, accounts receivable follow-up, and compliance actions

Maintain all Protected Health Information (PHI) in accordance with HIPAA, JACHO, third-party contractual agreements, and CHOP policies and procedures

Consistently support compliance by maintaining privacy and confidentiality, protecting organizational assets, acting with ethics and integrity, reporting non-compliance, and adhering to federal, state, and local laws

Quality & Productivity:

Demonstrate quality and effectiveness in work habits in every interaction with colleagues and leadership

Meet established daily and weekly productivity and quality expectations

Training & Collaboration:

Provide training and cross-training as assigned to new employees

Interface effectively with all levels of staff and management

Communicate and collaborate with teams across Patient Financial Services and other departments to improve operational efficiencies

Provide recommendations for corrective actions to management to enhance revenue cycle efficiency

Safety & Organizational Values:

Report safety hazards, accidents, incidents, and unsafe working conditions promptly

Demonstrate behaviors aligned with CHOP's organizational values: Integrity, Compassion, Accountability, Respect, and Excellence (ICARE)

Ensure work is performed responsibly and relationships are built in a manner that reflects CHOP's values

Additional Duties:

Perform clerical support functions as needed

Complete other duties assigned within scope of responsibilities

Education Qualifications:

High School Diploma / GED - Required

Associate's Degree - Preferred

Experience Qualifications:

At least one (1) year Operations, Customer Service or Support Services experience - Required

Experience in Healthcare Collections - Preferred

Skills and Abilities:

HIPAA compliance standards (Required proficiency)

Basic Computer skills (Required proficiency)

Excellent oral and written communication skills (Required proficiency)

Microsoft Word / Excel (Required proficiency)

Effective communication, interpersonal skills, analytical skills, and problem solving skills. (Required proficiency)

Excellent organizational and time management skills. (Required proficiency)

Demonstrated customer service skills, customer focus abilities and the ability to understand Children's Hospital of Philadelphia customer needs. (Required proficiency)

Ability to work cooperatively in a team environment. (Required proficiency)

Demonstrated effective interpersonal, verbal, and written communication skills. (Required proficiency)

Must pass math test at proficient level. (Required proficiency)

Must pass basic MS Word and Excel tests with 70% accuracy. (Required proficiency)

Must have 10-key by touch. (Required proficiency)

Demonstrated experience with multiple computer applications (Required proficiency)

Experience in using commonly used electronic health records and healthcare revenue cycle financial management systems. (Preferred proficiency)

SALARY RANGE:

$20.55 - $25.69 Hourly

Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly.

At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting. Click here for more information regarding CHOP's Compensation and Benefits.