Patient Service Clerk, Regional Genetics Program – Permanent Full - time (1.0) / Commis Des Services Aux Patients, Programme Régional De Génétique - Poste Permanente À Temps Plein (1,0)

Patient Service Clerk

The Patient Service Clerk schedules patient appointments and registers patients; prepares patient charts; maintains patient lists; verifies billing slips; maintains inventory and performs other clerical tasks.

Main Responsibilities:

• Patient Registration: Create new patient profiles in EPIC; Patient registration in Cadence (Epic Hyperspace) in accordance to registration standards.
• Referral Management: Input electronic referrals in Epic Referral Management and update referrals according to triage; Scan referrals into Epic with appropriate naming convention.
• Patient Scheduling: Schedule new patients from workqueues according to priority and wait times; Schedule return patients from recall list and follow-up workqueues according to required follow-up date; Schedule interpreters for families as required; Schedule clinic orders and manage order workqueues.
• Clinic check-ins: Greet patient and parent(s). Verify demographic information in accordance to registration procedures.; Interpret MOH Eligibility and make updates in patient record accordingly; Collect self-pay payment and complete Fee For Service form; Collect fees as required.
• Clinic check-outs: Complete check-outs and schedule follow up appointments or put patients on recall lists/ workqueues.
• Monitoring patient lists and workqueues: Monitor all workqueues and recall lists associated within primary area of work to ensure quality and advise supervisor of outliers and changes to the waitlist; In consultation with clinical staff, implement visit cancellation and rebooking.
• Patient and family centered care: Receive incoming telephone calls and respond to patient inquiries. Contact clinic physicians, nurses and allied health team members as appropriate to manage inquiries.; Communication with clinical team through Inbasket; Telephone communication and telephone messaging within CHEO established policies/procedures; Telephone pre-visit screening for infection control; Utilize Epic to notify clinicians of patient arrival; Appointment confirmation and follow-up from automated system; Patient/family direction and public relation; Direct patients/families to a designated location within the hospital.
• Supporting clinic operations: Request patient files from medical records, as appropriate.; Ensure that progress notes and sheets are available and stamped with the right date, where required.; Pick up patient charts in medical records on a daily basis, where required. Ensure that all charts are available and request missing ones.; Maintain an inventory of stock.; Maintain filing. Ensure orders with notes are filed. Locate old charts as appropriate.; Maintenance and ordering of clinic supplies.; Facilitation of clerical duties related to equipment repairs including filling of special form and taking the equipment to the appropriate location; Retrieve labels for specimens.
• Training and Orientation: Orientation of volunteers; Orientation of clerical staff to clinics and on Epic.
• Adherence to policies, procedures and standards: Perform work in accordance with the provisions of the Occupational Health and Safety Act and Regulations and all CHEO corporate/departmental policies and procedures related to Occupational Health and Safety.; Perform work in accordance to CHEO privacy and confidentiality policies; Perform work in accordance to Epic training and documented standards; Attend staff meetings when scheduling allows and review circulated minutes; Perform other related duties as assigned by supervisor.

Qualifications:

• Criminal Record Check (Essential)
• Secondary School Graduation Diploma (Essential)
• Bilingualism (English/French) (Essential)
• Approximately 6 months of related experience (Essential)
• Knowledge of computer software (Epic, Sunrise, Outlook,) (Essential)
• Experience working in a clinical environment live on Epic Ambulatory (Preferred)
• Experience in patient registration using Cadence (Epic) Preferred)
• Experience in creating, editing, scanning and scheduling referrals (Preferred)
• Experience in managing order workqueues (Preferred)
• Experience in patient check outs including follow ups and recall management (Preferred)
• Experience using inbasket communication in Epic (Preferred)
• Ability to ensure timely completion of tasks by adjusting priorities as required (Essential)
• Ability to adapt to changes to meet organizational requirements (Essential)
• Communicate effectively and concisely, both orally and in writing (Essential)
• Deal effectively with internal and external customers (Essential)

CHEO values diversity and is an equal opportunity employer. We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process and welcome interest from all qualified applicants.