Patient Service Clerk, Inpatient Medicine – Permanent Casual / Commis Des Services Aux Patients, Patients Hospitalisés En Médecine – Poste Permanent Occasionnel

Job Title

Ottawa is built on un-ceded Algonquin Anishinabek territory. The peoples of the Algonquin Anishinabek Nation have lived on this territory for millennia and we honor them and this land. Their culture and presence have nurtured and continue to nurture this land. CHEO also honors all First Nations, Inuit and Métis peoples and their valuable past and present contributions to this land.

CHEO is one of the few stand-alone, global leaders in pediatric health and is home to more than 6,500 staff, clinicians, scientists and researchers, as well as volunteers – all of whom work together to help children and youth achieve their best lives. Within its own walls and through partnerships with community providers, CHEO has transformed from a 20th century acute care hospital into a 21st century integrated child and youth health system. Ranked in the top 1% of Canadian hospitals for the digitization of its clinical infrastructure, CHEO combines excellence in clinical care, research, and education to advance seamless care that's provided where, when, and how it is needed. CHEO's Research Institute is dedicated to world-class clinical, translational, and basic science research covering a wide range of children's health concerns. CHEO has been named Canada's best health-care employer by Forbes in 2024 and 2025 and is ranked second among Canadian hospitals on its list of Canada's Best Employers for multiple consecutive years. For the 14th consecutive year in a row, the editors of Canada's Top 100 Employers has recognized CHEO as a top employer in the National Capital Region. Every year CHEO helps more than 500,000 children and youth from Eastern Ontario, western Quebec, Nunavut and Northern Ontario.

Position Description

• Coordinates, under the direction of the Care Facilitator, the non-nursing functions of the unit
• Performs receptionist duties, in directing visitors and maintaining Hospital communication systems
• Maintains patient charts, registers patients, maintains inventory and other records.
• Ensures that patient identification and demographic data is accurate, i.e. tags and room numbers on beds, doors, ID bands and EPIC coincide.
• Receives and records telephoned laboratory test results, and reports these to the Care Facilitator/Nurse-In-Charge
• Liaises with Environmental Services, IT and Physical Plant and arranges for maintenance of equipment, technology and appliances
• Assists in organizing patients' appointments, mail, flowers, ambulance arrangements
• Receives all incoming mail and distributes accordingly.
• Other related duties as determined by unit demands, and/or as requested by Care Facilitator or delegate

Qualifications

• Police Record Check (Essential)
• Grade 12 diploma (Essential)
• Bilingual (French/English) (Essential)
• Approximately 6 months of related experience (Essential)
• Knowledge of computer software (Epic, Microsoft 365, UKG, Outlook) (Preferred)
• Ability to adapt to changes to meet organizational requirements (Essential)
• Excellent interpersonal skills (Essential)
• Communicate effectively with internal and external customers (Essential)

* Please note you will be represented by the Laborers International Union of North America (LiUNA).

Effective March 29, 2021, CHEO will conduct a more comprehensive pre-screening and evaluation process. This process may include more varied and multidimensional testing such as a written test, practical exam, or other assessment. All candidates who meet the essential and preferred qualifications may be tested.

Bilingualism (French/English) will be validated by a language proficiency assessment conducted by a third party provider. Candidates will be required to meet the minimum linguistic profile prior to the date of hire.

CHEO is committed to providing a safe environment for staff, patients, and visitors. Consistent with that commitment, all applicants must be fully vaccinated against COVID-19 to be considered for any staff or volunteer opportunities. Applicants are also strongly encouraged to receive their COVID-19 booster shots when eligible to protect against the spread of COVID-19. Upon hiring, presentation of government issued documentation confirming full vaccination must be provided, or presentation of supporting documentation of a valid medical contraindication or other reasonable consideration pursuant to the Ontario Human Rights Code.

CHEO values diversity and is an equal opportunity employer. We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process and welcome interest from all qualified applicants.

Should you require accommodation during any phase in the recruitment process, please contact Human Resources at TalentAcquisition@cheo.on.ca. All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act.

We thank all those who apply, however, only those to be interviewed will be contacted.