Load Planner / Customer Service Rep

Load Planner / Customer Service Rep

Chief Carriers is seeking a Load Planner / Customer Service Rep to join the Chief team. This position will efficiently schedule driver routes daily ensuring on-time delivery of the product to the customer. Builds profitable routes while achieving maximum efficiency and cost savings to both the customer and Chief Carriers. Manages complex scheduling including rescheduling of trucks and drivers. Handles any and all customer service issues and promptly communicates the concerns to the appropriate person for follow-up.

Job Responsibilities:

• Able to multi-task and operate multiple computer systems concurrently.
• Aids in communication between all departments for logistics including but not limited to maintenance, safety, customer service, and management.
• Achieve all operating performance metrics and goals.
• On a daily basis, schedules the routes of drivers to ensure on-time delivery of the product to the customer.
• Continual communication with drivers to provide instructions and to help build team spirit by providing support where needed.
• Manages complex scheduling, including the rescheduling of trucks and drivers.
• Listens to customer comments, responds appropriately and forwards issues to the appropriate person.
• Complies with all Department of Transportation (D.O.T.) and Occupational Safety and Health Act (OSHA) regulations and company safety practices and procedures.

Education:

• High School Diploma, or GED, required.
• Bachelor's degree preferred.

Qualifications and Skill Requirements:

• Minimum two (2) years' experience and/or training in logistics, transportation and/or customer service.

The Company:

Putting the needs of customers first has taken Chief Industries, Inc. from a small construction company in 1954, to a highly diverse company with a reputation for manufacturing quality products and offering unparalleled customer service. Through its many divisions and subsidiaries, Chief Industries employs over 1,400 skilled and dedicated employees who produce a wide variety of products, many of which are used around the world.

A subsidiary of Chief Industries, Chief Carriers is an irregular-route common and contract motor carrier. Customers depend on Chief Carriers to transport goods to 48 contiguous states because they know we provide quick response, accurate ETA's, greater cargo security, logistics planning, and electronic data interchange support.

Our Benefits:

• Paid vacation/PTO
• 401(k) retirement plan plus company match
• Company-paid life insurance
• Company-paid short-term disability benefits
• Health Insurance
• Dental Insurance
• Vision Insurance
• Financial wellness coaching
• Employee assistance program
• Paid holidays (8)
• Employee discounts
• Education assistance
• And much more.

**Chief Industries Inc. is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the basis of equal employment opportunity for all and to providing employees and applicants with a work atmosphere free of discrimination and harassment. All employment decisions are based on professional demand, job requirements and qualifications, without regard to color, race, family status, religion or belief, or any other status protected by the laws or regulations in the settings in which work is being completed. Chief Industries Inc. will not tolerate any discrimination or harassment based on any of these characteristics. Chief Industries Inc. encourages all to apply for any available jobs. If you need additional assistance with the application process, please call 308-389-7200.**