The PM FoH Manager is responsible for building a FoH team, creating remarkable guest experiences by developing FoH leaders and creating and managing FoH systems for ultimate financial stewardship.
This is a 40 - 50+ hour/week hourly position, including 35-45+ hours of operational time, and up to 10 hours of non-operational time, serving alongside Team Leaders and Captains within FoH.
Reports to: Operations Director/Executive Director/Operator
Must complete Servsafe Training
To fulfill this role, the FoH Manager needs to:
Protects and Advocates for the Chick-fil-A Brand:
Basic Functions:
Serves
Works operationally 40-45 hours a week
Continually assess opportunities to improve guest experience, food safety/quality, operational procedures, business growth, and profitability
Works at least 3 Saturdays a month, and availability to open/closes regularly as needed
Partners and Scoreboards
Collaborates with Operations Director to ensure oversight of food quality and safety, team development, and financial return goals
Oversees score boarding of relevant metrics in each business area
Ensures the team understands relevant metrics
Meets regularly with the Operator and Operations Director to align on goals, progress
Elevate the team –
Grows Culture: Oversees an awesome team culture where our Chick-fil-A West Chester values are championed
Provides coaching, correction, clarity, accountability, and encouragement to Team Members and Leaders
Maximizes capacity - Identifies, trains, releases, and coaches Team Members and Leaders to grow in their personal leadership capacity and job skills
Intentionally develops team members
Intentionally develops Team Leaders and Crew Leaders
Partners with the Director of Operations and Talent Director to ensure leadership and operational development.
Provides clarity - Team Members and Leaders know and execute their roles with excellence
Ensures proper management and documentation of all restaurant systems
Annual Business Plan - Speaks into and implements a comprehensive business plan to achieve long-term business growth
Schedule - Collaborates with Operations Director to ensure proper coverage, productivity, and forecasting
VSBL - Executes all tasks to Chick-fil-A standards via Jolt (Operational, cleaning, food safety, operations checklists)
Manager Station - Ensures proper documentation (Vendor check-in, borrowed log, invoices/receipts)
IPOS - Understand IPOS play expectations and how to execute at appropriate times.
Knows all IPOS positions and expectations
Truck Ordering/Inventory Management – Understands Chick-fil-A truck ordering processes, forecasting, and inventory organization
Food Donation Program/Discounts/Waste – Follows food donation/Discount/Waste systems per Chick-fil-A standards
Schedule – Collaborates with scheduler to ensure proper coverage, training, and throughput
Human Resources
Knows and executes all Chick-fil-A recipes, product descriptions and best practices
Catering Systems
Ensures all catering orders are fulfilled to Chick-fil-A standards
Reorientations - Schedule deep dive training and development for Leaders and Team Members
Executes Food Safety Systems
Operational Excellence - Maintains clean, organized, and sanitary environments at all times
Financial Return