Salesforce Application Engineer

Salesforce Application Engineer

This role will be based in 6750 Building, Makati City, Philippines.

Responsibilities include, but are not limited to, the following:

1. Use computer science engineering principles and software languages to design and develop complex software solutions specifically with the use of Salesforce Service Cloud
2. Focus on next-generation technologies that change how users connect, explore, and interact with information and one another
3. Actively participate in an integrated DevOps Team utilizing Agile methodologies with strong change management focus
4. Perform coding, unit testing and/or system configuration changes to resolve defects and/or develop new enhancements, utilizing standard procedures and techniques
5. Have interest in and ability to learn new technologies and techniques. Put learning into action by modernizing applications through re-platforming, re-architecting, re-engineering, and automation
6. Provide daily operational support for several applications by troubleshooting incidents to identify root causes and solutions, identifying and resolving problems, designing and implementing configuration changes and monitoring performance
7. Proactive communication and quick response to project work and production issues. Strong customer focus
8. Develop domain knowledge by understanding business processes
9. Monitor interfaces/data loads, administer security, and provide feedback/solutions on application performance
10. Identify areas for improvement through understanding of technical and business requirements. Partner with Application Engineers/team members to address tactical and strategic issues
11. Support and/or drives technical upgrade projects and change initiatives
12. Develop and maintains technical support documentation
13. Maintain IP Compliance on systems and software as appropriate

Requirements:

Knowledge, Skills, and Experience:

• Has in-depth knowledge and experience working on Salesforce products and functionalities (Service Cloud preferred)
• Proficiency in Salesforce configuration, Flows, Apex, Visualforce, Lightning Component Framework, SOQL, JavaScript
• Understanding of customer service center business processes and technologies preferred
• Understanding of the service process (case management, knowledge management, omni-channel routing, service analytics, integration with call centers and live chat)
• Must be a self-starter, can adapt to the use of new technology, able to multi-task, and able to work independently
• Knowledge of security/access control, scalability, high availability, concurrency, online diagnoses, deployment, upgrade/migration, internationalization, production support and other SaaS enterprise software issues
• Has a keen eye for good architecture and the ability to develop new architecture and frameworks
• Must have a disciplined, methodical, minimalist approach to designing and constructing layered software components that can be embedded within larger frameworks or applications
• Strong communication (written/verbal) and facilitation skills with the ability to convey business and technical information to a diverse audience and translate business requirements into technical design
• Analytical and problem-solving skills with the ability to engage difficulties with persistence

Preferred Qualifications:

• Salesforce certifications (Platform Developer I & II preferred)
• Experience with Service and/or Sales Cloud
• Experience working on an Agile Team
• Experience packaging and deploying Salesforce solutions using Copado
• Salesforce Low Code
• Skills in Power Apps, API, Azure DevOps, Change Management are a plus
• Experience/knowledge with testing methodologies and tools
• Ability to constructively manage issues, conflicts, and problems in a prompt, direct, and objective manner
• Organized and skilled at planning. Ability to work from a high-level to a low level of detail and handle multiple assignments with varying priorities and deadlines
• Demonstrated leadership skills, especially in leading small projects with a cross-functional team
• Familiarity with information risk management requirements and processes
• Familiarity with integration technologies and patterns (API, Messaging, Data Integration) is considered a plus

About You:

We know our greatest resource is the ingenuity, creativity and innovation of our people. Applications from motivated and talented individuals with a keen interest in the energy industry are encouraged.

Everything we do at Chevron is guided by our values and our commitment to The Chevron Way. At the heart of The Chevron Way is our vision to be the global energy company most admired for its people, partnership, and performance.

Participate in world-leading energy projects, advance your professional development and expand your career within an inclusive, collaborative and high-performing workplace.

Benefits:

• Competitive salary
• Allowances, medical and optical reimbursements
• Health care coverage for you and your eligible dependents
• Robust employee centered programs for health and wellness
• Time-off to promote healthy work-life balance or to care for your family
• Annual corporate incentive bonus when the company meets established goals
• Recognition & awards program
• Long-term savings plan
• Life insurance
• Career development opportunities to all employees through onboarding, training and development, mentoring, volunteering opportunities and employee networking groups
• Hybrid work model - work remotely from home several days a week